CSR

Key responsibilities of a trucking company CSR:

• Customer interaction:
  • Answer phone calls and emails from customers to receive shipment requests, address inquiries, and handle complaints.
  • Provide accurate information regarding rates, availability, transit times, and routing options.
  • Book and schedule pick-up and delivery appointments with customers.
  • Update customers on shipment status throughout the delivery process, including any delays or changes.
• Load management:
  • Work with dispatchers to match available trucks with customer shipments.
  • Monitor load progress and address any issues that may arise during transit.
  • Coordinate with drivers and other departments to ensure smooth delivery schedules.
• Problem-solving:
  • Identify and resolve customer concerns related to delivery times, damages, billing discrepancies, etc.
  • Escalate complex issues to appropriate personnel when necessary.
• Data entry and record keeping:
  • Maintain accurate customer information and shipment details in the company's system.
  • Generate necessary paperwork including bills of lading and invoices.
• Sales support:
  • Provide quotes for potential new customers and assist with sales lead generation.
  • Build and maintain positive relationships with existing clients.

Required skills for a trucking company CSR:

• Excellent communication skills: Ability to clearly and professionally interact with customers via phone and email.
• Strong organizational skills: Efficiently manage multiple customer requests and deadlines.
• Problem-solving abilities: Effectively troubleshoot and resolve customer issues.
• Knowledge of transportation logistics: Understanding of shipping terms, routes, and regulations.
• Computer proficiency: Familiarity with transportation management systems and data entry applications.