Bike Shop Lead / Keyholder

Description

Title: Bike Shop Lead / Keyholder

Location:   Jenson USA Corona | 2410 Wardlow Rd. Ste 109, Corona, CA 92878

Reports To: Retail Sales Manager

Hours Required: Full-time, Non-Exempt

Schedule: Friday – Tuesday; Wednesday/Thursday Off

Compensation: $18 - $22 per hour dependent on experience

The Job

Jenson USA is more than just a bike shop—we're a destination for riders of all levels, from weekend cruisers to hardcore mountain bikers. Located in Corona, our shop is stocked with the latest mountain, road, and e-bikes, plus the gear and accessories riders need to fuel their passion. Our Retail Team is the face of Jenson USA, delivering expert advice, exceptional service, and a welcoming environment where customers can connect with the cycling community.

We are looking for a Shift Lead/Key Holder who will take on additional leadership responsibilities beyond sales, including opening and closing the store, overseeing daily operations, and acting as the point of contact for team members during shifts. Applicants should have a strong interest in bicycles, prior retail or sales experience, and leadership potential.

Jenson USA maintains retail-focused operating hours; Saturday/Sunday work will be regularly scheduled.

Check out who we are here: jensonusa.com

The Benefits

We offer a variety of benefits and perks for full-time employees, including: 

• 100% Covered HMO Employee Medical Coverage.

• Dental and Vision Insurance

• 3 Weeks of Paid Time Off Bike Day

• 7 Paid Holidays

• Flexible Spending Accounts

• 401(k) Retirement Plan with Employer Matching up to 4%

• Supplemental Life Insurance

• Employee Purchase Discount Program

• Professional Growth & Development Opportunities

Essential Duties and Responsibilities

Sales and Customer Service:

• Greet and assist customers in a friendly and professional manner.

• Provide expert advice on bike selection, sizing, and accessories.

• Demonstrate in-depth knowledge of various bicycle types, brands, and features.

• Assist customers in test rides and help them make informed purchase decisions.

• Process sales transactions accurately and efficiently.

• Answer incoming customer inquiries via phone, email, etc. as needed.

• Educate customers on proper bike maintenance and care.

• Offer tips and advice on cycling safety and best practices.

Leadership & Key Holder Responsibilities:

• Open and close the store, ensuring all procedures are followed.

• Serve as the shift lead, overseeing team members and daily operations.

• Act as the primary point of contact in the absence of the Retail Manager.

• Ensure store policies and procedures are followed, addressing issues as they arise.

• Assist in training and mentoring new sales associates.

• Lead by example, fostering a customer-first, team-oriented environment.

Inventory Management:

• Keep track of inventory levels and assist in restocking shelves.

• Monitor product trends and recommend adjustments to the product mix.

• Assist in receiving and organizing new merchandise transfers from the main warehouse.

Other:

• Ability to lift, push, and pull up to 50 pounds.

• Ability to work an 8-hour shift on feet.

• Ensure store is maintained.

• Other duties and special projects as needed.

Qualifications

• High School Diploma or GED equivalent

• Cycling background and passion

• Prior retail sales experience (bike industry preferred)

• Strong verbal and written communication skills

• Basic arithmetic skills for cash handling.

• Energetic, enthusiastic, positive attitude

• Tech savvy skills include Microsoft Office and POS system

• Ability to work under pressure and manage multiple priorities

Jenson USA is proud to operate as a drug-free workplace.  All new hires must complete a pre-employment drug screen and background check. 

Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.    

Rev. 04/02/2025

Qualifications

Salary : $18 - $22