What are the responsibilities and job description for the Field Service Engineer position at JEOL USA, INC.?
Since 1949, the JEOL legacy has been one of providing solutions for innovation. JEOL positively challenges the world's highest technology, forever contributing to the progress in both Science and Human society through its products. We have 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership. The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America.Join us now as a Field Service EngineerYou will travel daily to customer sites to install scientific instruments and provide hands on technical support, routine maintenance, troubleshooting, and repair electron microscopes for clients in Florida.Field Service Engineer ResponsibilitiesInstall new or modified electron microscopes at customer's facility to ensure full functionality according to specificationsIndependently diagnose and repair electron microscopes within the territoryReview reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problemCommunicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish workResolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individualsConsistently exercise discretion and independent judgment in resolving problemsProvide on-site technical assistance to troubleshoot and repair equipmentComplete and submit field service reports and weekly expense reportsField Service Engineer RequirementsAn Associate’s degree in an appropriate area of engineering and / or science from an accredited college or an equivalent combination of education and experience6 months electronics or related experience and / or trainingA basic understanding of troubleshooting techniques and approachesA valid driver’s license, passport, and up to 30% overnight travel anticipatedExcellent customer service skillsHands-on technical experience with installation and repair of equipmentAbility to analyze, evaluate, and assess complex mechanical componentsWhat we offerComprehensive Medical, dental, and vision coverage without deductiblesGenerous 401K with match and company contributionCompany car3 week training program followed by 6 months on the job trainingOpportunities for advancementTo gain insight about what it’s like to work at JEOL please view our employee videos and complete an application at http : / / www.jeolusa.com / careersJEOL USA, Inc. is an Affirmative Action / Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Applications from minorities, females, protected veterans, and individuals with disabilities are strongly encouraged.EOE / Minorities / Females / Vet / Disabled
