What are the responsibilities and job description for the Tour and Retail Operations Manager position at Jeptha Creed?
Job Summary:
Tour and Retail Manager at Jeptha Creed is a leadership role that oversees both the Tour Department and Retail Department, fostering exceptional visitor experiences. The ideal candidate will possess strong management skills, excellent communication abilities, and knowledge of the spirits industry.
About Jeptha Creed:
Jeptha Creed is a leading distillery and visitor center in the region, renowned for its commitment to quality and customer satisfaction. As a member of our team, you will contribute to shaping the brand's reputation and providing unforgettable experiences for visitors.
Key Responsibilities:
Tour and Retail Manager at Jeptha Creed is a leadership role that oversees both the Tour Department and Retail Department, fostering exceptional visitor experiences. The ideal candidate will possess strong management skills, excellent communication abilities, and knowledge of the spirits industry.
About Jeptha Creed:
Jeptha Creed is a leading distillery and visitor center in the region, renowned for its commitment to quality and customer satisfaction. As a member of our team, you will contribute to shaping the brand's reputation and providing unforgettable experiences for visitors.
Key Responsibilities:
- Tour Department:
- Direct tour leads and guides, focusing on coaching and training.
- Evaluate tour staff performance, ensuring high standards are met.
- Assess visitor center tourism experiences, identifying areas for improvement.
- Retail Department:
- Oversee retail staff, monitoring KPIs and employee performance.
- Manage inventory, including ordering and merchandising products.
- Cooperate with general manager and assistant general manager on floor moves and holiday decorations.
- Managerial Duties:
- Attend weekly manager meetings, actively contributing to discussions.
- Participate in all in-house events, supporting the team's efforts.
- Partner with assistant general manager to assign daily and weekly tasks to employees.
- Problem Solving and Conflict Resolution:
- Resolve visitor center staff or customer complaints effectively.
- Utilize professional communication skills to address issues.
