Operations Manager - Las Vegas

ABOUT JEREMIAH PROGRAM

Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training and career development. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.

Jeremiah Program offers one of the nation’s most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all their identities to bear in achieving their goals in pursuit of economic mobility.

Founded in 1993, this year JP is supporting over 2,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester.

JP Las Vegas launched in summer 2022 and now partners with over 200 moms and kids. We are building our team and this position will be the first Director of Development.

POSITION SUMMARY
The Operations Manager serves as a pivotal partner to the Executive Director, taking charge of the day-to-day operations of campus offices and facilities. This role ensures that employees have an optimal work environment and families experience a safe and welcoming living environment.

The Operations Manager plays a vital role in fostering a positive and inclusive campus culture by collaborating with campus and support team leaders, identifying potential challenges, and upholding the organization's mission. Administrative support to the Executive Director and campus leaders is also a key responsibility of this role.

PRIMARY RESPONSIBILITIES

Campus Operational Leadership 

• Develop and implement effective campus office operations and procedures, adapting to changing priorities while working closely with relevant leaders.
• Maintain a keen awareness of operations, providing insights and recommendations to enhance efficiency, optimize the operational budget, and cultivate a cohesive team culture.
• Manage the procurement and maintenance of office equipment, including coordination with vendors, troubleshooting assistance for staff, and ensuring proper usage.
• Collaborate with the property management company, to oversee local facility needs, ensuring clean and well-maintained spaces. Work closely with the finance team to oversee local accounting tasks, such as deposits and check requests, while serving as a point of contact for accounting inquiries.
• Collaborate with IT leadership and designated vendors to address campus and staff hardware, software, and network requirements.

Partner to the Executive Director 

• Champion a positive and inclusive team culture and campus environment, working closely with the Executive Director, Program Manager, and campus leaders.
• Offer valuable insights and recommendations to the Executive Director for enhancing the staff, family, and stakeholder experience.
• Collaborate on processing, documentation, and special projects, presentations, and training initiatives that involve administrative functions, aligned with Development and Finance.
• Act as a liaison between property management and the campus, efficiently addressing resident concerns and troubleshooting issues as they arise.
• Store building blueprints, system codes, leases, mechanical room schematics, landlord/maintenance/after hour contacts.
• Supervise volunteers, working closely with ED on responsibilities

Human Resources Related Support

Operations Managers are partners with HR in every step of the onboarding process from supporting the scheduling of interviews and onboarding meetings to connecting with IT to make sure they have the appropriate technology.  They should make sure new employees are cared for and set up for success, advocating for the employee's experience.

• Operations Managers are versed in policies and the staff handbook to be the first point of contact for questions and clarifications.
• Prep onboarding guide and share with the new hire and team in advance of the start date
• Schedule meet and greets with individuals and the team within the first two weeks
• Train new hires on use of JP technology when needed. This includes email, distribution lists, SharePoint and MS Teams
• Identify a new hire buddy for general questions
• Ensure that someone is available to greet the new hire on Day 1 and walk through the onboarding plan, answer questions as needed

Administrative Duties 

• Keep track of the campus calendar, schedule meetings, and facilitate team events to promote collaboration and engagement.
• Establish and maintain comprehensive databases and filing systems, encompassing office resources and vendor contacts.
• Anticipate supply needs and manage inventory, aligning with scheduled campus activities to ensure seamless operations
• Manage incoming calls and correspondence and provide shipping and mailing support for staff.
• Other Duties as Assigned: This job description provides a comprehensive overview of the role's responsibilities, but it's important to note that duties, responsibilities, and activities may evolve with or without prior notice.