What are the responsibilities and job description for the Dispatcher position at Jerry Kelly Heating and Air Conditioning, Inc?
As a Dispatcher at Jerry Kelly Heating and Air Conditioning, you will play a crucial role in our operations by coordinating and scheduling service calls for our HVAC and electrical technicians. Your ability to manage schedules efficiently, communicate effectively, and provide excellent customer service will contribute to our commitment to delivering high-quality home services.
Employee Benefits
- FREE Health, Vision & Dental Insurance for Employees
- Supplemental (Aflac) available
- 401K Retirement Plan with 4% Company Match
- PTO at 6 Months
- 7 Paid Holidays Each Year
- Career Growth Opportunities
- Fun & Friendly Work Environment
- FREE Life Insurance
- FREE Short-Term Disability
RESPONSIBILITIES
- Evaluate customer calls and assign the best technician to each service appointment.
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Update customers throughout the day on the technician’s progress.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Interact with clients on the phone, via inbound and outbound calls.
- Respond to customer requests, resolve issues, and promote the brand.
- Miscellaneous duties as assigned.
- Problem Solve
- Pay attention to detail
- Follow established guidelines and procedures
- Multi-task and work effectively in a fast-paced environment independently
- Be proficient in required business software applications once trained
- Sit and work for extended periods of time
- Use a computer for extended periods of time
- Lift up to 25 pounds
- Ability to pass drug screening and background check
- No criminal record
- Willing and able to work a flexible schedule that could include evenings, weekends, and on-call holidays
- No visible tattoos (must be able to be covered up while working)
- Valid Driver's License
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
