What are the responsibilities and job description for the Customer Service Representative position at Jesse Dryer Agency - Farmers Insurance?
Job Description
Do you like customer service?
If so, read this post.
I am a Farmers Insurance agency owner in Grand Junction CO and I'm looking to hire a Customer Service to join our team.
Our agency is growing FAST.
Every month, our agency welcomes hundreds of new clients, and we need a Customer Service Rep to service our customers after the sale. This role involves providing service to current customers and administrative tasks, allowing our sales team to focus on what they do best - acquiring more clients.
NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED UNTIL THE IDEAL TRAITS ASSESSMENT HAS BEEN COMPLETED. THE LINK TO COMPLETE THIS ASSESSMENT IS SENT TO BY TEXT AND EMAIL AFTER APPLYING.
Here's a brief day in the life of a Customer Service Rep:
1) Participate in our team Morning Huddle.
2) Answer phone calls and respond to emails from customers
3) Process policy changes, take payments, and ensure a top-notch client experience.
4) Make recommendations to current customers while providing customer service
5) Enjoy tacos when the team does well.
Here’s a little bit about our organization:
Our agency is extraordinary.
We are one of the largest Farmers Insurance agencies in the country. Our team has won more National Agency of the Year awards from Farmers Insurance than any other agent in the history of the company.
What's our secret sauce?
1) People
Rather than hunting for individuals with insurance backgrounds, we look for people who are coachable, love working with people, and align with our values. We refer to these individuals as A-Players. When A-Players get together, not only do they excel, but they also have a blast doing so.
2) Process
Our team is able to perform at a high level largely due to the systems we have. We're continually refining our processes and encourage our team to contribute their ideas for improvement.
3) Professional Growth
Our team is dedicated to both personal and professional development. We have a monthly book club where we gather monthly to share our takeaways. We don't just preach about improving by 1% daily; we practice it.
4) Competitive Compensation
We believe in paying exceptionally well for outstanding performance. Our compensation structure is unmatched in the marketplace, offering a base salary of $36,000 alongside an attractive bonus system, allowing our team members to earn a remarkable income.
Our agency's remarkable journey is a testament to our dedication to excellence, and we're just getting started.
If you want to join our team, then apply today!
Here are some questions that you might have:
1) Training provided? Yes, comprehensive from the start.
2) Need insurance experience? Not at all, we'll teach you everything you need to know.
3) Our culture? A mix of healthy competition and unwavering support.
4) Hours of operation? 8 AM - 5 PM Monday - Friday. Yes, you get weekends and major holidays off.
5) Remote or in-person? This is an in-person role, you’d want to work with our team in-person.
About Jesse Dryer’s Farmers Insurance Agency
Our insurance agency is located in Grand Junction, CO; and we're up to big things! We provide Auto, Home, Business, and Life insurance to help protect our clients and their assets. If you want to be a part of a winning and competitive culture, then this may be the career for you.
Are you ready to join our amazing team?
Apply today!
Benefits
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Retirement Plan
Responsibilities
Responsibilities
- Answer phones
- Respond to emails
- Greet and assist walk-in customers
- Process policy changes, payments, and file claims
- Manage agency alerts
- Make recommendations to customers while providing service
- Cross sell additional products on every interaction
Requirements
- Must be able to obtain a Colorado State Insurance License before starting. (This can be done in 1-2 weeks and we cover the cost)
- Must possess a happy and positive attitude
- Must be reliable
- Must have great computer skills and typing skills with speeds of at least 60 words per minute.
- Must be open to coaching and willing to learn
Salary : $36,000
