Front Desk Customer Service Representative

Job Description

Welcome to Jessica Keen American Family Insurance, where our customer service team is at the heart of our mission to deliver exceptional support and satisfaction. Based in the vibrant community of Jackson, Missouri, we are seeking a dedicated Front Desk Customer Service Representative who will serve as the welcoming face of our company. Your role will be pivotal, as you'll be the first point of contact for clients, ensuring their experience with us starts on a positive note. We are committed to fostering a dynamic environment where positive interactions and customer engagement are paramount. This on-site position allows you to connect with our clients face-to-face, providing them with immediate and personalized assistance. If you're passionate about helping others and eager to be part of a supportive and dynamic team, Jessica Keen American Family Insurance invites you to join us in making a difference. Apply now to start a fulfilling career in customer service with us!

Salary: $40000.00 - $45000.00 per year

Benefits

Annual Base Salary Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Mon-Fri Schedule

Responsibilities

Welcome Clients: Greet and assist walk-in clients with a positive and inviting demeanor, ensuring a warm and friendly atmosphere.

Communication: Respond to phone inquiries promptly, providing necessary information or directing calls to appropriate departments.

Scheduling: Manage the appointment calendar efficiently, scheduling client meetings and notifying relevant team members as needed.

Administrative Duties: Handle administrative tasks such as filing, data entry, and document preparation with accuracy and attention to detail.

Customer Support: Address customer concerns and feedback in a prompt and professional manner, ensuring client issues are resolved efficiently.

Record Maintenance: Maintain and update client records and information regularly to ensure accuracy and accessibility.

Requirements

Experience: Previous experience in a customer service role is desired, preferably in a fast-paced environment.

Communication Skills: Strong verbal and written communication skills required to effectively interact with customers and team members.

Problem-Solving: Ability to identify problems and determine solutions quickly and efficiently.

Interpersonal Skills: Warm, approachable, and capable of building positive relationships with clients and colleagues alike.

Attention to Detail: Keen attention to detail to ensure customer inquiries and requests are accurately handled.

Dependability: Must be reliable and punctual, maintaining a professional demeanor at all times.

Team Oriented: Ability to work as part of a team to achieve common goals.

Company Description
An American Family affiliated insurance company in Uptown Jackson, MO. We have been in the area for over 10 years and very involved in the community. We specialize in property, casualty, life and commercial insurance.