What are the responsibilities and job description for the Customer Service Representative position at Jessica Lyng- Allstate Insurance?
We are seeking an energetic individuals with a desire to succeed to join our very successful Allstate Agency. As an insurance professional, you will be a trusted advisor to our clients as you help build the agency. The position pays competitive pay and possible annual bonuses that work well for those who are disciplined and follow our proven processed and account servicing process. This position is from 8-5 Monday-Friday and offers generous PTO along with health care and dental coverage 100% paid by the employer. We also have a retirement package for full time staff, which we match up to 3% of your contribution. Please fill out an application today so we can contact you for a phone interview.
Responsibilities:
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Onboarding duties- obtain signed applications and assist new clients with enrolling in their selected discounts.
- Develop cross-sells, identify customer needs, and transfer to the sales team
- Present and explain insurance policy options based upon prospective client needs and their personal goals.
- Participate in local events in the community.
Requirements
- Prior Customer Service Experience of at least 1 years required.
- Professional phone etiquette.
- Career minded vision.
- Goal-Oriented and self driven
- Follow through and exceed current and prospective client expectations.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Ability to obtain a a Florida Property & Casualty license (2-20, 20-44 or 4-40) with the Ability to pass a criminal background check. A one of these licenses are required to obtain prior to starting and we will pay the 4-40 insurance license requirements for qualified individuals. https://www.myfloridacfo.com/division/agents/licensure/General/docs/4-40.htm
Benefits
- Base hourly pay
- 100% health care paid by employer & Dental coverage
- Paid Leave
- Ongoing Training and Job Growth
- Work for a reputable, nationally recognized company that has been in business since 1931.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $40,000 - $55,000