What are the responsibilities and job description for the Insurance Customer Service Specialist position at Jessica Thompson Agency, Farm Bureau Insurance?
At Jessica Thompson Agency, Farm Bureau Insurance we don’t just sell insurance – we provide peace of mind and exceptional service to our customers. We’re a close-knit, supportive team that’s passionate about what we do, and we want you to be part of our family! We're looking for a Licensed Customer Service Representative who is ready to bring their expertise and enthusiasm to our growing office.
What We’re Looking For
- Licensed in Property & Casualty – You know your stuff and want to put your license to good use!
- Customer-First Attitude – You love helping people and creating positive experiences.
- Team Player – You’re excited to collaborate with a fun, energetic team.
- Multi-Tasker Extraordinaire – You can juggle tasks with ease, all while keeping a smile on your face.
What You’ll Do
- Provide excellent customer service via phone, email, and in-person.
- Assist clients with their insurance needs – from answering questions to helping them make updates to their policies.
- Handle administrative tasks like issuing certificates.
- Work closely with the team to meet and exceed office goals.
Why You’ll Love Working With Us
- Competitive pay with room for growth.
- Ongoing training and support – we’re here to help you succeed.
- A FUN, positive work culture – We celebrate wins, big and small!
JOB REQUIREMENTS Qualified applicants must be licensed (or willing to obtain within 30 days) in property and casualty and have at least one year experience in an insurance environment. Must have working knowledge of insurance agency operations, personal lines insurance products, must also have excellent analytical, problem-solving and decision-making skills.
Ready to Make an Impact?
If you’re looking for a role where you’ll be appreciated, challenged, and supported, then we want to hear from you! Apply today and join a team that feels more like family.
Job Type: Full-time
Ability to Commute:
- Lambertville, MI 48144 (Required)
Ability to Relocate:
- Lambertville, MI 48144: Relocate before starting work (Required)
Work Location: In person