What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Jessica Wade - State Farm Agent?
Benefits :
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Position Overview
Do you have aspirations to run your own business? If so, you may want to consider working in the office of Jessica Wade - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself.
Responsibilities
Use a customer-focused, needs-based review process to educate customers about insurance options.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Hourly pay plus commission / bonus
Health benefits
Paid time off (vacation and personal / sick days)
Valuable experience
Growth potential / Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals / quotas preferred
Interest in marketing products and services based on customer needs
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Ability to make presentations to potential customers
Achieve mutually agreed upon marketing goals
Ability to explain complex financial issues in understandable terms
Bilingual - Spanish preferred
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
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