Customer Service Representative (Columbus, OH)

• Project pricing/provide quotes to customers
• Project scheduling; establishing delivery time and tracking
• Responding to customer questions and complaints, and following-up with plant personnel as needed
• Email confirmations to customers
• Process purchase orders
• Internal scheduling with the sales and production teams
• Track warehouse items to ensure availability
• Analyze monthly warehouse item usage and restock when necessary, working with our Production Coordinator
• Follow-up internally on orders, and communicate any changes to the customer
• Obtain outside quotes from suppliers for partitions, chip board, tooling, etc.
• Maintain customer files
• Record customer order changes
• Confirm accuracy of production specs
• Ensure delivery date is known internally, and communicating any discrepancies or changes to the customer
• Additional duties as assigned

• High school diploma or equivalent; some college or technical coursework preferred, but not required
• Excellent verbal and written communication
• Basic math skills
• Good organization skills
• Ability to apply common sense in carrying out instructions in written, verbal, and diagram (graphic) form
• Multitasking ability to solve various problems and deal with situations in which little detail or standardization exists
• Strong attention to detail, including the ability to read and interpret documents, such as sales reports, operating instructions, and training and procedure manuals
• Excellent time management
• Strong work ethic, and enjoys taking initiative
• Professional and courteous demeanor over the phone and via electronic communication
• Corrugated industry experience highly preferred
• Experience in MS Office required; experience with Kiwi a plus

BENEFITS

• Medical, dental and vision
• 401(k) with match
• Employee assistance program
• Life insurance
• Paid time off

This is a non-management position
This is a full time position

Salary : $24 - $28