What are the responsibilities and job description for the Base Representative, Client Relations - Part Time position at Jet Linx Aviation?
Description
This position is located in Teterboro, NJ
Summary :
The Base Representative, Client Relations provides on-site support for all base duties as needed. The Base Representative, Client Relations show attention to detail regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.
Duties & Responsibilities :
Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
Proactively communicate, document, and resolve complaints, escalating to management as necessary.
Operate client vehicles cautiously around property including around aircraft / ground equipment as needed. Wash vehicles when appropriate.
Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
Regular and predictable on-site attendance required.
Demonstrate Jet Linx's core values and "Supply the High" in all interactions.
Perform other duties as assigned.
Knowledge, Skills & Abilities :
Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Establish and maintain effective relationships with clients
Utilize client information for problem resolution and improvements in service
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Ability to work both independently and as part of a team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Proficient with Microsoft Office Suite
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to multi-task and complete work within assigned timelines under minimal supervision.
Self-motivated and willingness to take initiative to research and resolve problems
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Ability to handle and maintain confidentiality of sensitive information
Operate office equipment as needed
Education and Work Experience :
High school diploma or equivalent required
1 year of professional customer service experience in an environment with elevated service standards preferred
Aviation industry experience or interest preferred
Physical Requirements :
Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis
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