What are the responsibilities and job description for the Receptionist PT position at JetBlue Airways Corporation?
Position Summary
The Receptionist – Administration is responsible for directing Orlando Support Campus (OSC) guests in person, over the telephone, and / or through e-mail, to the appropriate areas throughout the Orlando Support Campus. In addition, the Receptionist supports all OSC based departments to ensure overall support is delivered to all OSC customers.
Essential Responsibilities
Support the Transportation operation with instructional guidance, transportation scheduling and dispatch
Greet and direct all incoming visitors to the appropriate meeting locations throughout the Orlando Support Campus
Answer the corporate telephone line for the Orlando Support Campus
Maintain common student “public” areas and ensure a neat and clean environment
Support the Training Sales team customers by gathering customer information, verifying required documentation, processing and tracking said information
Support other OSC departments as approved by crewleader
Support new hire orientation experience tasks as assigned
Perform various administrative tasks including, but not limited to copying, filing, faxing, etc.
Provide all OSC customers with a hospitable experience
Develops and maintains manuals for respective role and reviews on an annual basis
All other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
One (1) year of customer service / sales experience
Able to operate a switchboard with a minimum of twelve (12) telephone lines
Able to read, write, and speak English fluently and clearly
Excellent communication skills
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Clerical experience within a corporate or professional office
Proficient with Microsoft Office suite
Able to work in a fast-paced team environment and demonstrate flexibility
Demonstrated ability to handle multiple tasks
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice including holidays and weekends
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
Identify safety and / or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
Equipment :
Switchboard Telephone System
Mobile phones
Service Carts
Other office equipment
Work Environment :
Traditional office environment
Physical Effort :
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
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