What are the responsibilities and job description for the Receptionist PT position at The Coalition for the Homeless of Central Florida?
POSITION: Receptionist
REPORTS TO: Manager of Guest Services
STATUS: Part Time Hourly – Non-Exempt
STATUS: Part Time Hourly – Non-Exempt
OVERVIEW: The Receptionist represents Coalition for the Homeless as the first impression of the agency to all volunteers, visitors and Coalition guests. The position of Reception requires a high degree of professionalism, commitment and adaptability in order to effectively uphold the Coalition’s values and maintain an environment of dignity, respect and cooperation.
KEY RESPONSIBILITIES
- Provide appropriate assistance and/or information to guests, visitors, volunteers, and donors.
- Greet all persons as they enter the building in a professional manner.
- Screen all individuals requiring access beyond the lobby and monitor badges for Coalition guests.
- Answer phones and route them to the proper individual or department.
- Assist all volunteers with sign-in at the kiosk station and direct them to the assigned location.
- Correctly log all in-kind donations received, provide a copy of the receipt to the donor, and thank them for their gift.
- Assist with the distribution of mail for guests.
- Attend staff meetings as required.
- Perform any and all other duties as assigned by the supervisor.
QUALIFICATIONS
- The Volunteer Assistant must possess at least a high school diploma or GED.
- Excellent customer service experience is a must.
- Understanding of homeless or low-income populations is desirable.
- Must be proficient in written and verbal communication.
- The ability to effectively serve a very diverse population with aptitude in the areas of conflict resolution, critical thinking, and problem-solving.
- Must be willing to work flexible hours based on the needs of the agency, which may include evenings, weekends, and holidays.
- Experience with a multi-line phone system is preferred.
- Proficient in Microsoft Word, Excel, and Outlook.
- Bi-lingual candidates and Veterans are encouraged to apply.
REQUIRED SKILLS
- Strong customer service and interpersonal skills.
- Proficiency in written and verbal communication.
- Conflict resolution, critical thinking, and problem-solving abilities.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
- Familiarity with Microsoft Word, Excel, and Outlook.
- Ability to interact effectively with a diverse population.
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
