What are the responsibilities and job description for the Manager Revenue Management Technology position at JetBlue Airways?

Position Summary :

The Manager Revenue Management (RM) Technology is responsible for overseeing the technology solutions that support JetBlue’s revenue management strategies, enabling the company to achieve its commercial objectives. This role provides leadership and direction for a team of Technology Product Managers and Analysts, covering areas such as Pricing & Inventory, Automation, and Ancillary Revenue technology. The Manager ensures the delivery and operational excellence of RM technology solutions, aligning them with business goals and ensuring seamless collaboration with both internal and external partners. Additionally, the Manager leads, coaches, and develops a team focused on both project and operational support for all RM related technology systems.

The Manager must be adept at building relationships across the organization and with external partners, capable of adjusting to shifting priorities, and motivated to deliver results in a complex, fast paced environment. They must demonstrate JetBlue’s core values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities :

Technology Solutions & Business Alignment : Collaborate with Revenue Management, Pricing, and Commercial teams to identify and deliver technology solutions supporting JetBlue’s RM strategies. Develop and maintain a strategic technology roadmap, ensuring it addresses current and future business needs.
Resource & Financial Planning : Develop and manage resource and financial plans, ensuring efficient allocation to RM-related projects and initiatives. Monitor budgets and adjust plans to meet business objectives effectively.
Operational Support : Oversee operational performance and support for RM technologies, ensuring their availability, reliability, and responsiveness. Manage escalations related to system incidents and service disruptions.
Business Partner Management : Serve as the primary liaison for technology vendors, ensuring alignment with JetBlue’s business and technical requirements. Oversee contract negotiations, manage service level agreements (SLAs), and ensure partner performance aligns with organizational expectations.
Release & Change Management : Oversee the lifecycle of RM technology solutions, guiding them through development and delivery phases. Ensure proper release and change management processes are followed to mitigate risks and minimize disruptions.
Compliance & Audit : Ensure adherence to audit, security, and regulatory requirements for all RM technology-related initiatives. Proactively identify and mitigate risks associated with system dependencies and data integrity.
Collaboration Across Technology : Partner with other Technology Managers to drive consistency, efficiency, and alignment across JetBlue’s technology ecosystem. Facilitate collaboration with internal stakeholders and external partners to ensure seamless integration of RM technologies.
Team Leadership & Development : Lead and mentor a team of crewmembers responsible for all RM technology solutions, fostering engagement, growth, and a robust succession plan within the Technology department. Align team efforts with organizational strategies for revenue management and technology development. Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Additional Responsibilities : Perform other duties as assigned, with a focus on maintaining the highest level of service for RM-related systems and solutions.

Minimum Experience and Qualifications :

High School Diploma or General Education Development (GED) Diploma Five (5) years’ experience with technology portfolio management, project delivery, and business partner management Two (2) years of supervisory / management experience Strong knowledge of revenue management technologies, including pricing, inventory, and ancillary systems Sound decision making ability, analytical reasoning and organizational skills with the ability to successfully multi-task Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, crewmembers, etc.) Strong teamwork skills Self-motivated and the ability to work with little supervision Ability to work in a high-pressure environment Ability to rapidly resolve issues and recognize when escalation is necessary Excellent problem solving and structured thinking skills Proficient with Microsoft Office Suite (Project, Excel, Word, PowerPoint, Outlook, & Visio) Knowledge of Project Management (PMBOK) and strategic planning Knowledge of technology fundamentals and concepts Available for moderate overnight travel (up to 20%) Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications :

Bachelor's degree in a related discipline Experience managing a budget and developing business cases Experience managing a full project or initiative, including presenting recommendations to senior leadership Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies Exposure to JetBlue’s Technology disciplines and interdependencies and business units and how their needs drive Technology strategy

Crewmember Expectations :

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion as well as the JetBlue Principles of Leadership

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and / or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment :

Computer and other office equipment

Work Environment

Traditional office environment along with the ability to work remotely

Physical Effort :

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation :

The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

Salary : $118,800 - $177,100

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