What are the responsibilities and job description for the Returns Associate - Weekend Shift position at Jetpack Shipping?
Job Description
Job Description
Returns Associate
Summary :
The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24 / 7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup. We are looking for one individual for our weekend crew (7am - 7 : 30pm - Friday through Sunday - Work 36 hours and get paid for 40!)
Responsibilities :
- Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures.
- Inspect returned merchandise, checking for quality and condition of product to determine return category.
- Receive merchandise, following all security and safety return procedures for each product type.
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
- Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
- Identify critical distribution issues and report them to the team lead / supervisor.
- Data entry as needed.
- Maintain a safe and organized work environment at all times.
- Other tasks as assigned to meet team goals.
Abilities / Skills / Knowledge Requirements :
