What are the responsibilities and job description for the Returns Associate position at Jetpack Shipping?
Job Description
Job Description
Returns Associate
Summary :
The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24 / 7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.
Responsibilities :
- Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures.
- Inspect returned merchandise, checking for quality and condition of product to determine return category.
- Receive merchandise, following all security and safety return procedures for each product type.
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
- Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
- Identify critical distribution issues and report them to the team lead / supervisor.
- Data entry as needed.
- Maintain a safe and organized work environment at all times.
- Other tasks as assigned to meet team goals.
Abilities / Skills / Knowledge Requirements :
