What are the responsibilities and job description for the Account Executive position at Jewelers Mutual Insurance Company, SI?
Summary
The Account Executive oversees end-to-end renewals, manages client relationships, and supports daily client inquiries. This position involves working closely with clients to understand their unique risk profiles, needs, and goals so that our agency can provide proactive guidance and tailored solutions. This role requires a licensed individual, with advanced industry designations preferred (CIC, CPCU, CRM, etc.).
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Portfolio Management: Own client relationships within small-to-mid revenue tiers, serving as the primary point of contact for clients, delivering exceptional service and support throughout the renewal process and beyond. Explore clients’ other business operations to become their holistic insurance agent of choice.
- Client Relationship Management: Provide excellent service to policyholders, solving problems promptly and becoming a resource for policy questions and requests. Develop and maintain long-term relationships with clients, serving as a trusted advisor. Understand their evolving needs and provide personalized solutions to meet their insurance objectives. Negotiate with carriers to secure the best possible coverage and pricing for clients, considering their specific requirements and risk profiles. Maximize opportunities to educate clients about loss prevention and security strategies, product features, and carrier underwriting recommendations.
- Risk Analysis and Program Design: Analyze client exposures and design comprehensive insurance programs that effectively mitigate risks while aligning with their budget and goals. Conduct coverage gap analyses to advise clients of potential exposures and solutions, resulting in the addition of necessary lines of business.
- Carrier and Underwriter Relationship Building: Build strong relationships with underwriters to leverage their expertise and secure customized solutions for clients. Maintain open communication channels to facilitate smooth transactions and address any issues promptly.
- System and Policy Compliance: Maintain accurate client records, policy documentation, and renewal schedules. Process policy endorsements, amendments, and other administrative tasks accurately and efficiently. Assist with maintaining compliance with industry regulations and agency standards.
- Process Improvement: Identify opportunities for process improvement and contribute ideas to enhance operational efficiency and client service delivery.
- Confidentiality: Maintain strict confidentiality in handling client information and adhere to all privacy regulations and protocols.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- High school diploma required; Bachelor’s degree preferred
- 2-4 years customer service experience required
- 5 years of insurance industry experience preferred
- Property/Casualty Insurance Agent License required
- Advanced industry designations preferred (CIC, CPCU, CRM, etc.)
- Strong communication and problem-solving skills
- Proficiency in MS Word, Excel, and Outlook
Certificates, Licenses, Registrations
- Active Property & Casualty insurance license required
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.