What are the responsibilities and job description for the Jewelry Television - Technology Service Desk Technician position at Jewelry Television?
Job Brief
Jewelry Television is currently seeking applicants for our Technology Service Desk teams. We look forward to seeing you apply today!
Jewelry Television - Technology Service Desk Technician
Jewelry Television is currently seeking applicants for our Technology Service Desk teams. Do you have a mix of technical and customer service skills and are passionate about technology and helping people? If so, we are looking for someone like you to fulfill the role of Technology Service Desk Technician at Jewelry Television!
You’re excited about this role because you’ll…
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Develop thriving relationships across the JTV enterprise, by supporting end-user desktop computing, and Technology Initiatives throughout th e company.
Work with different teams in the Technology division (Technical Operations, Software Engineering, Database Administration) on projects and special initiatives.
Have the opportunity to work with and learn from some of the best and brightest technologists.
Learn about new and exciting technologies in multiple fields such as Software Development, Network Engineering, Windows Administration, Linux\Unix, and VoIP.
Have access to in-house training to advance your skill set in numerous disciplines.
Work on fun, challenging problems, with the resources you need to get the job done.
Become a part of a dynamic and innovative team, with a caring culture.
Begin on a career path with plentiful opportunities for advancement.
As a member of this best-in-class Technology Service Desk, you will:
Respond to end user requests that come in via phone and ticketing system; handling each task based on priorities.
Act as end user advocate, researching, troubleshooting and pushing for thorough resolution of issues in as timely a manner as possible.
Communicate plans, progress, and issues in a timely manner.
Monitor network nodes and troubleshoot/resolve connectivity issues/outages.
Troubleshoot and support proprietary software programs as well as third party software and applications.
Document and summarize interactions with end users accurately for tracking and reporting purposes.
Troubleshoot hardware\software issues on a variety of devices.
Where applicable, provide suggestions for process and procedure improvement.
We want you on our team because…
You love solving the hard problems, not just the easy ones.
You enjoy being part of a team but can work independent.
You can keep your cool, when others around you become frustrated.
You demonstrate personal pride in putting forth your best effort & know the value of hard work.
You accept responsibility and take personal accountability for all of your actions and output.
You set and maintain high performance standards for yourself and others that support the company’s strategic plan.
You hold yourself and other team members accountable for achieving results.
You use all available resources to facilitate solving issues on first contact.
You like working in a fast-paced, dynamic environment.
You have the ability to learn new technical concepts quickly and can communicate technical directions to inexperienced users.
You show appreciation for and enhance other’s potential to achieve company objectives
Score bonus points with…
Previous Helpdesk experience.
A , Net , or other relevant IT Certifications.
Experience working on computer hardware.
Familiarity with Jira and Jira Service Desk, or another helpdesk software.
Experience in an environment with internal software development.
Knowledge about Active Directory and Cisco network and voice gear.
Desktop and mobile troubleshooting skills, including Windows, Macintosh, iOS, and Android.
If you have already achieved one or more of the above, fantastic! If not, we look forward to working with you in mastering new skills like these.
JTV Perks:
Weekly pay period
Outstanding employee benefit program
401(k) matching contributions
Great employee discount program through local vendors
Exceptional employee discount on JTV product
24-hour private Fitness Center for all JTV employees and their immediate family
On-site Medical Center
Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!
Overview:
Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 27-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.
