Lead Case Manager and Supervisor

Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.

Working at JF&CS:

At JF&CS, we hold these values close to our heart: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism, and responsiveness to diverse needs. Guided by Jewish values, and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.

Benefits:

• Up to 20 days paid time off per year
• Paid holidays
• Health, Vision, Dental Insurance
• 401(k) savings plan with employer matching
• Paid Parental Leave

JF&CS is now seeking a full-time Lead Case Manager and Supervisor.

PURPOSE: To assist Holocaust Survivors in getting the services they need in order to live independently and with dignity and to supervise other case managers in the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide case management to Holocaust Survivors that meet the eligibility criteria of the Claims Conference grants which includes assessing their needs yearly and as needed using the Diagnostic Assessment tool, helping them get services, and making appropriate referrals.
• Help clients with reparation and Blue Card applications.
• Draft and maintain case management notes in client files in Sales Force.
• Collaborate with the Director and other program staff relating to other grants and programming opportunities.
• Provide supervision to other case managers working with Holocaust Survivors, which entails meeting with each case manager every other week, reviewing diagnostic assessments and other requests or documents completed by them.
• Review all client files with other case managers periodically for compliance with grant guidelines and completeness.
• Act as liason for the pro bono hearing aid and dental programs for Holocaust Survivors.
• Participate in supervision meetings with the Director of Holocaust Survivor Services every other week and as needed.
• Attend monthly Holocaust Survivor Services Team Meetings and Aviv meetings twice a month.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The candidate must demonstrate client-centered values and a commitment to working to enhance the lives of Holocaust Survivors

Excellent knowledge base and comfort level working with the unique issues experienced by Holocaust Survivors

Knowledge of community resources for older adults or willingness and drive to learn

Thorough knowledge of benefits available to Holocaust Survivors or willingness and drive to learn about benefits

The candidate must be dependable and adhere to deadlines and standards related to the program and working with Holocaust Survivors.

Must work well with others.

Good use of the English language and able to communicate clearly.

Must be able to manage time effectively, maintain boundaries and handle time-sensitive situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk and drive. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee may be required to reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may vary with the situation. Employee will share an office with one or more staff members.

EDUCATION and/or EXPERIENCE: Master’s degree in social work or counselling strongly preferred.

Candidates who are selected for employment must successfully complete a pre-employment background screening as well as a pre-employment drug screening. Employment will be contingent upon the satisfactory completion of both the background check and the drug screening. Additionally, if applicable, tuberculosis testing (TB) and fingerprinting may also be required.

JF&CS is an equal opportunity employer, committed to providing a workplace free from harassment and discrimination. We embrace our employees' unique qualities, which fuel interest, innovation, and business success. As an EEO employer, JF&CS will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.