Manager of Clinical and Community Services

Purpose and Organizational Commitment:

Jewish Family and Child Service (JFCS) is dedicated to enhancing the quality of life and fostering self-sufficiency among individuals in both the Jewish and broader communities within the Portland metro area, guided by Jewish values. As an Equal Opportunity Employer, we embrace a diverse workplace, uphold principles of equity and justice, and strive to ensure inclusivity for all identities. JFCS is currently in a period of growth, adapting to meet both current and emerging needs within the community.

Role Description

The Manager of Clinical and Community Services plays a dual role of both leadership and direct clinical engagement, focusing on providing high-quality therapeutic services to clients. This individual is responsible for the comprehensive oversight of the Clinical and Community Services Department, managing program supervision, budget, evaluation, quality improvement, and program development in alignment with the agency’s strategic plan. A key aspect of this role is delivering therapeutic interventions and building strong client relationships. 

Programs within the Clinical & Community Services Department Include:

• Therapeutic Counseling for individuals, families and groups
•  Information and Referral – guiding clients to additional services outside of what JFCS offers. 
•  Community Support Services – program within JFCS providing information and referrals to individuals in economic distress.
• ·Disability Services - providing services particularly to neurodivergent individuals seeking education and social activities.

Oversee Program Management & Service Delivery

• Develop and implement a department work plan with clear goals, objectives, budget, and measurable outcomes.
• Establish and maintain counseling and community services program policies and procedures.
• Oversee program evaluations, ensuring data collection and analysis for outcome measurement.
•  Manage contracts, partnerships, and collaborations, ensuring compliance with agreements.

Ensure High-Quality & Ethical Services

•  Provide clinical supervision to staff, interns, and volunteers.
•  Maintain a structured plan for continuing education to assure clinical efficacy and align with agency priorities.
• Conduct and oversee clinical counseling, group facilitation, and workshops. 
• Oversee intake assessments and client case assignments for appropriate workload distribution.
• Adhere to ethical guidelines and industry best practices, ensuring compliance among agency staff.
• Participate in regular supervision, training, and peer review processes.

Compliance & Reporting

• Ensure timely submission of required reports and statistical data.
• Ensure timely and appropriate documentation of client records
• Provide relevant program data for grant applications and funding reports.
• Support accurate and timely billings for services in partnership with the accounting team.

Skills and Competencies:

• An active clinical license (LCSW, LPC, LMFT, or equivalent) required. 
• Demonstrated track record in therapy, program development, supervision, evaluation, quality assurance, and team leadership. 
• Exceptional oral and written communication skills are essential. 
•  Candidates should have at least five years of experience in a clinical setting, including a minimum of one year in a supervisory capacity.
• Trauma-Informed Care: Deep understanding or willingness to adopt and apply trauma-informed care principles effectively.