Sova Program Coordinator (Warehouse & Transportation)

We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment. 

JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.

JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness.  In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.

Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website www.jfsla.org 

The SOVA Program Coordinator works under the supervision of the SOVA Program Manager (Client Services) and is responsible for the client facing day-to-day operation of the food pantry/resource center (West site) in accordance with program standards.  This includes opening and closing of the site, pantry food menu ordering, client customer service and satisfaction, training and guidance of volunteers.  

QUALIFICATIONS:            

• Experience in social service, food pantry, retail or other similar customer service setting preferred.
• Previous supervisory experience required
• Strong customer service orientation.
• Excellent computer skills including all Microsoft Suite applications (Outlook, Word Excel, and PowerPoint) and ability to work within client services database.
• Experience working with volunteers a plus.  Ability to effectively guide and coach volunteers and maintain appropriate professional boundaries. 
• Excellent communication skills, both written and verbal.
• Ability to routinely provide customer service with a positive attitude and demeanor, using de-escalation skills to diffuse conflict between clients when occurring. 
• Ability to work independently, be flexible, and exercise good judgement to efficiently manage schedule and organize multiple tasks.
• Culturally sensitive and has ability to work with a multicultural customer population with empathy and understanding.  
• Flexible and able to deal with change with a strong teamwork orientation. Ability to exhibit strong teamwork and leadership skills, present a professional demeanor and professional boundaries.  
• Ability to foster positive outcomes for the program.
• Must be able to work a Sunday through Thursday schedule.        Occasional Friday overtime required as necessary for program disbursements.    
• Must have clean DMV record and reliable transportation to travel between multiple distribution sites during workdays as needed.  

• Bilingual in Spanish, Farsi or Russian a plus, but not required.

• Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment.
• Must be able to lift at least 25 pounds to move cartons, boxes and other food containers.
• Must be able to pass criminal background check (Live Scan fingerprinting) prior to beginning employment.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Responsible for the opening and closing of the food pantry site and ensure pantry readiness, cleanliness and order for daily operations.
• Orient and coach new volunteers and provide daily oversight.  
• Maintain food distribution policies and procedures, while offering a high-quality service delivery.
• Work with volunteers to enhance efficient operations, consistent practices, and positive experience for both volunteers and clients.

Orient and train volunteers to assist with client intake registration and check-in procedures and provide back up to complete these tasks as necessary. 

• Perform daily data entry and reconciliation for the food pantry as required.
• Work collaboratively with SOVA Central Access staff and with partner organizations onsite.  
• Report equipment, maintenance, security or facility issues to supervisor and program director.
• Provide back-up to the Pantry Coordinator (Valley) or other distribution sites as needed and scheduled by Program Manager.
• Positively represent the agency and program to all stakeholders.
• Attend staff meetings and trainings.
• Other related duties as assigned.  

Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This position reports to: SOVA Program Manager (Client Services)  

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