Care Manager, Serving Our Survivors (Orange County)

Position Title: Care Manager (Orange County)

Organization: Jewish Family Service of San Diego

Department: SOS Orange County, Center for Jewish Case

Position Type: Full-Time (37.5 hours/week), Non-Exempt

Work Setting: Hybrid, Orange County (Remote to San Diego Campus)

Reports To: SOS Program Manager Orange County

Pay Rate: $25-$29/hour

Total Compensation:   

In addition to standard pay, compensation for this position includes: 

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

The Care Manager plays a critical role in the continuum of services for Holocaust survivors who turn to JFS for support. Working within a team, the Care Manager coordinates care, provides crisis intervention, short-term and long-term support, and service coordination. A significant percentage of the job involves entering and accessing detailed information in database tracking systems. Tasks include implementation of various projects and social programs for Holocaust survivors funded by a wide range of grants.

Using a Person-Centered Trauma-Informed approach that is outcome oriented, the Care Manager will meet with clients to do assessments, coordinate appropriate services and provide ongoing support for each client to attain and maintain their highest possible level of self-sufficiency.

The SOS team provides culturally and linguistically appropriate support using integrated services, including health & mental health navigation, direct financial assistance, food and transportation to vulnerable aging Holocaust survivors.

Responsibilities:

• Projects can include Claims Conference Home Care, California Department of Social Services, JFNA Legacy Album, Kavod SHEF and community supported holiday deliveries
• Assess each client utilizing social work skills and complete case notes and tracking tools in ETOi
• Determine best fit for client within program eligibility requirements
• Claims Conference appropriate, obtain all information and releases needed
• If homecare is needed through grants, complete the necessary forms. Set up and monitor homecare
• If financial assistance is needed through grants, assure that the survivor meets all grant guidelines, is in the lowest income bracket or has an unmet need
• Enter and monitor all submissions for financial assistance
• Attend Holocaust Survivor Advisory Committee meetings and communicate with members
• Provide on-going Care Management including crisis intervention and advocacy and communication with family and home care vendors
• Assist at social events with the team and work within budget and grant guidelines
• Attend program related meetings including agency’s case consultation meetings, grant progress meetings, and staff meetings

Documentation

• Enter all information in ETOi and other tracking sheets as needed
• Participate in community Holocaust events
• Complete requests for Kavod SHEF and other grants (such as Blue Card applications)
• Work on additional assignments, as appropriate
• Respond to requests for information from survivors, family and community organizations
• Maintain confidentiality and quality in all services with and for clients
• Provide comprehensive assessments of each client, identifying areas of need and partnering with clients to develop individual plans to set and achieve realistic and time specific personal goals

Client Records

• All client records must be comprised of all required forms 100% of the time unless documentation indicates special circumstance where it is impossible to complete the form

Confidentiality

• The client must sign a "Release of Information" contract prior to any information related to the client being discussed with anyone outside the employment of the agency 100% of the time (APS and life endangerment--Tarasoff --excluded)
• The client must sign a Media Release before any photo or video can be shared outside the agency

Quality Assurance

• For clients - thank you notes and/or emails need to be saved to client files and used for reporting purposes
• Client satisfaction surveys, pre-and-post surveys as needed per project

Skills/Abilities That Are a Must-Have:

• Must have a valid CA driver's license, insurance, a willingness to travel, and have dependable accessible transportation that can be used to transport clients
• Bilingual – Russian preferred
• BSW or bachelor’s degree in gerontology or human services field - MSW or Masters preferred
• Minimum of two years of experience in care management/resource coordination role
• Trauma-informed regarding the issues of Holocaust survivors
• Experience working with the elderly, particularly those with PTSD
• Significant familiarity with Jewish history, traditions, and culture
• Ability to work with multiple software systems, including complex care management database
• Comfort in providing services to clients in person and in the community, as needed
• Knowledge of Jewish culture and the local Jewish community preferred
• Desire to work in an integrated team environment
• Ability to work flexible hours, including some weekends and evenings

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For nearly 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary : $25 - $29