JVS (Jewish Vocational Service) is a non-profit, non-sectarian agency.  MassHire Downtown Boston is operated by JVS Boston.  Our mission is to empower individuals from diverse communities to find employment, build careers, and to partner with employers to hire, develop and retain productive workers. JVS/MassHire Downtown Boston provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.  

POSITION SUMMARY: MassHire Downtown Boston seeks a RESEA (Reemployment Services and Eligibility Assessment) Bilingual Career Navigator to deliver innovative, customer-focused, and technology-driven career services to job seekers through the One Stop Career Center, MassHire Downtown Boston. The Bilingual Career Navigator, in collaboration with the Career Center team, will assist job seekers from diverse backgrounds and who are receiving Unemployment Insurance Benefits and must comply with program requirements to ensure the continuation of their benefits. This staff member will also provide high quality facilitation of the Career Center Seminar and other workshops incorporating best practices in adult education and training.  This is a hybrid position that requires both onsite work at 75 Federal Street, Boston, MA, and remote work from home.

ESSENTIAL JOB FUNCTIONS

Webinar/Workshop Presentations (30%)

• Lead Career Center Seminar weekly
• Co-lead educational webinars on a range of crucial job search topics such as career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
• Facilitate workshops with expertise and professionalism using adult education methodologies that employ engaging facilitation techniques, whether in-person or through virtual platforms, and leverage technology to foster maximum participant interaction and learning. 

Career Coaching (40%)

• Conduct individualized coaching sessions with clients from diverse backgrounds.
  1. Advise clients on all aspects of the job search process including career exploration, networking, resumes, cover letters, LinkedIn, interviewing, negotiation, and more.
  2. Assist clients in navigating and overcoming employment barriers.
  3. Empower clients to articulate their unique skills and value proposition.
  4. Equip clients with the knowledge and resources to effectively stand out to potential employers.
• Accurately identify clients’ needs and direct them to the appropriate resources.

Customer Service and Rapport Building (30%)

• Respond to all incoming calls and answer RESEA customers’ inquiries about process status and provide guidance on program completion.
• Assist RESEA clients in-person at our Resource Center by answering their inquiries about the program, providing guidance on program completion.  
• Maintain accurate, detailed notes and records in the Massachusetts One-Stop Employment System (MOSES) database after each appointment to track progress and outcomes.
• Understand the intricacies of the RESEA program requirements and its connection with the Department of Unemployment Assistance

OTHER EXPECTATIONS

Building Relationships, Collaboration, and Teamwork:

• Support and promote the mission and philosophy of JVS / MassHire both internally and outside the agency.
• Function as part of the JVS and MassHire teams to provide high quality workforce development and employment services. 
• Interact in a team environment and establish / maintain harmonious working relationships with key stakeholders (participants, colleagues, partner organizations, funders, etc.). 
• Serve and refer customers in accordance with the requirements of the One Stop Career Center Charter and ensure that services are based on individuals’ career goals.
• Work effectively with other program and administrative staff to ensure the smooth referral of customers to appropriate services and employment opportunities.
• Attend and actively participate in staff meetings and team-oriented projects.
• Assist other Career Center team members as needed.

Accountability and Results Focused:

• Understand and apply knowledge of available job search resources.
• Apply knowledge of local and national labor market trends to assist job seekers with identifying viable career opportunities.
• Participate in meetings and planning sessions with JVS and MassHire staff to devise and implement strategies that improve performance and service delivery.   
• Establish and monitor program performance by using the Massachusetts One-Stop Employment System (MOSES) to meet and/or exceed objectives.        

Administrative/Communication:

• Adheres to and implements policies and best practices mandated by the Massachusetts One-Stop Career Center Charter, ensuring compliance and consistency. 
• Upholds a professional demeanor consistently as a public-facing team member, exemplifying strong customer service skills in all interactions. 
• Communicates effectively and empathetically, demonstrating proficiency in both verbal and written communication, while maintaining a high standard of professionalism. 
• Exercises discretion and integrity when handling confidential or proprietary information, prioritizing privacy and security. 
• Actively participates in meetings, developmental trainings, team projects, and volunteers for committee assignments to contribute to organizational growth and collaboration. 
• Maintains regular communication with supervisors to facilitate the seamless delivery of workforce development services, fostering a supportive and efficient work environment. 
• Undertakes additional duties as assigned, demonstrating flexibility and willingness to contribute to the overall success of the team and organization.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Bilingual required. Preferably one or more of these languages: Haitian Creole, Vietnamese, French, Italian, Portuguese, Arabic, or Russian.
• Associate’s degree plus two years of hands-on experience and/or training in areas such as career counseling, case management, recruitment, education, coaching, or counseling; alternatively, a comparable blend of education, training, and practical experience. 
• Proficiency in delivering engaging presentations, essential for co-leading daily educational webinars. Teaching skills/experience are advantageous.
• Advanced computer and technology competency required. Previous experience with Microsoft Office Suite, Outlook, SharePoint, Teams, and Zoom highly preferred.
• Excellent organizational and communication (written and verbal) skills. 
• Exceptional interpersonal and relationship-building skills to effectively engage with diverse individuals (including staff, clients, and stakeholders). 
• Basic proficiency in crafting social media content. 
• Previous experience supporting culturally diverse populations is highly valued.
• Familiarity with the MassHire Career Center system, the MOSES database, and a keen awareness of regional employment trends is advantageous. 

KEY COMPETENCIES

• Accountable, adaptable, and results-focused
• Communication, collaboration, and teamwork
• Customer service and external relations
• Creative problem-solving and troubleshooting
• Self-motivated and willing to learn and apply new skills
• Planning and organizing
• Cultural competency and respect

MENTAL DEMANDS                                          

• Reading comprehension
• Detail-oriented
• Problem-Solving
• Language Skills
• Confidentiality
• Tasks Multitasking
• Work in a fast-paced environment

PHYSICAL DEMANDS

• Sitting for extended periods of time
• Speaking
• Attendance
• Listening
• Punctuality
• Reliability

WORKING CONDITIONS

• Frequent and daily meetings with clients and employers.
• May be requested to work outside of scheduled hours as defined by the needs of the department.
• Some travel by public transportation as necessary. 
• May attend occasional off-site meetings with partner organizations in and around the greater Boston area.

JVS CULTURE:  JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.