Infrastructure Engineer

Infrastructure Engineer Up to $110k base bonus opportunity, (total comp could be up to ~$129), 401k w/ 100% match on 3%, 50% on next 3%, 2 weeks PTO increasing with seniority, sabbaticals, parental leave, 7 holidays, certification reimbursements, and more! Hybrid (2 days in).

This role focuses on operational IT work with a particular emphasis on network infrastructure. You will work closely with additional experienced engineers and management to support and transform IT environments for a diverse range of clients. Typical clients include mostly essential industries with over 50 users. While level 1 engineers handle tickets, your role will be more project based. Clients are assigned to SME groups within this company, meaning you will never be solely responsible for any one client. The company values a team-based approach, where you can lean on peers and management when necessary. Knowledge-sharing is encouraged, and there's no expectation to work in isolation. Opportunities to grow into a level 3 engineer or management role as you grow with the company. While physical client visits are rare, you will interface with clients on a regular basis so professional communication is key.
Key Responsibilities:

• Provide operational IT consulting with an emphasis on network infrastructure (Layer 2/3)
• Collaborate with engineers to address technical challenges and implement network solutions for clients.
• Engage in ongoing and upcoming projects to help support clients with expanding and evolving IT needs.
• Manage infrastructure-focused consulting and engineering projects, with an eye on practical implementation.
• Work closely with a multi-disciplinary team (including cybersecurity professionals and engineers) to solve client challenges and align with best practices.
• Participate in the on-call rotation approximately every 5 weeks.
• Minimal client visits within 45-minutes, outliers up to 1.5-hours less frequently.
• Continuously learn and grow in the field, gaining certifications (e.g., AZ104) and increasing your proficiency in Microsoft, Cisco, and other relevant technologies.

Required Skills and Experience:

• Strong professional hands on enterprise level experience in Cisco network infrastructure
• Emphasis on network infrastructure (Layer 2/3, routing/switching, firewalls, etc).
• Strong understanding of network protocols and technologies, including TCP/IP, VLANs, VPNs, DHCP, DNS, OSPF, etc.
• Knowledge of Microsoft services, server administration, etc.
• Experience working in or alongside teams that manage large-scale enterprise IT infrastructure.
• Familiarity with Cloud environments
• Ability to work on multi-faceted projects and manage multiple clients simultaneously.
• Strong communication skills to effectively collaborate with clients and internal teams.
• Experience working with IT service management systems, including ticketing and change management processes.

Preferred Skills:

• Previous experience with IT consulting or managed service provider (MSP) environments.
• Experience working with a minimum of mid-sized corporate clients (50-250 users), enterprise level environments ideal.
• Familiarity with cybersecurity and working with teams focused on security operations.

Work Environment and Benefits:

• Hybrid work environment with flexibility in working from home and the office.
• Occasional travel to client sites (most travel within 45 minutes, with some outliers up to 1.5 hours).
• Competitive salary of $100,000 - $110,000, with opportunities for commission based on billable hours increasing total comp to up to ~$129K
• Comprehensive benefits package including 401k with match, 7 holidays, 2 weeks PTO to start, parental leave, sabbaticals and more!
• Continuous professional development, including support for certifications and training with the ability to study during work hours or be credited for off-hours studying.
• Small, team-oriented environment with direct access to leadership, offering opportunities for mentorship and growth.

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