What are the responsibilities and job description for the Unit Clerk position at JFK Behavioral Health Center?
Unit Clerk (Full Time)
Location: LAC 907 N. Broad Street
Department: CIRC-LAC (Life Acceptance Center)
Position Overview: Unit Clerks serve as the unit's primary receptionist, providing excellent professional and courteous service via the phone and in-person. Unit Clerk duties include:
- Maintain daily sign-in sheets, explain basic program procedures surrounding scheduling, or documentation and making changes when required. Collect basic demographic information of participants; verify client insurance eligibility, assist with registration, form completion, etc.
- Coordinate with unit leadership or staff to receive, maintain and/or distribute resources available for clients.
- Maintain practitioner schedule, enter notes into electronic health records for billing purposes. Scan/upload documents to electronic record system, or related client records.
- Gather documents for reimbursements, maintain/update vehicle assignments and unit activity /usage reports.
- Copy, collate and otherwise coordinate documents; pick up, sort and distribute faxes/mail.
- Maintain the office supply, anticipate needs and replenish as needed.
- Provide back-up support across behavioral health units.
We are seeking dedicated individuals who:
- Are willing to learn and promote the quality-service philosophy of JFK Behavioral Health
- Are equipped to interact with clients with varying degrees of intellectual & emotional capacity.
- Are team oriented, able & willing to support the needs of the assigned unit.
- Can comply with the procedures, rules and policies of JFK Behavioral Health
- Possess excellent verbal communication skills.
Required Qualifications:
- High School Diploma or equivalent
- 1- year serving as a receptionist or providing clerical-based customer service to the public.
- Agility in using standard computer programs (MS Office, Outlook) and multi-line phone systems.
- Basic grasp of the rules of writing & grammar
- Experience in the healthcare or behavioral health industries preferred.
Schedule: Full-time; Mon-Friday 8:30am-4:30pm
Location: Center City Philadelphia, accessible to SEPTA and Regional Rail