What are the responsibilities and job description for the EMS DISPATCHER III - FULL TIME (EMT OR PARAMEDIC CERTIFICATION REQUIRED) position at JFK Johnson Rehabilitation Institute?
EMS Dispatcher III - Full Time (EMT or Paramedic Certification Required)
JFK MEDICAL CENTER Edison, New Jersey
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Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as police departments, fire departments, other EMS agencies, civilians, case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies. Processes 9-1-1 requests for service, including providing emergency medical call screening and pre-arrival instructions as indicated. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.
Responsibilities
A day in the life of a EMS Dispatcher III at Hackensack Meridian Health includes:
Education, Knowledge, Skills and Abilities Required:
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2023
US News & World Report 2023
US News & World Report 2023
US News & World Report 2023
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
2022
Newsweek 2022 Best Hospitals USA
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic - #2
2023
Diversity Inc. 2023
Top Hospital and Health Systems
2022
Becker’s Hospital Review 2022
At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
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JFK MEDICAL CENTER Edison, New Jersey
Apply
- Requisition # 2024-155073
- ShiftNight
- StatusFull Time with Benefits
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as police departments, fire departments, other EMS agencies, civilians, case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies. Processes 9-1-1 requests for service, including providing emergency medical call screening and pre-arrival instructions as indicated. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.
Responsibilities
A day in the life of a EMS Dispatcher III at Hackensack Meridian Health includes:
- Receives and processes incoming and outgoing telephone and radio communication.
- Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
- Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
- Complies with all local, state, and federal laws, regulations, and guidelines.
- Records all requests for service through handwritten and computer entries.
- Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.
- Dispatches units employing radio, telephone, or other equipment provided, following established protocols.
- Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
- Maintains the status and location of all units and personnel at all times.
- Manages resource requests for large-scale incidents when requested.
- Works with county Office of Emergency Management and NJ EMS Task Force representatives.
- Communicate with and respond to requests from other dispatch centers.
- Communicate and document all relevant information between the prehospital providers and receiving facilities.
- Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
- Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.
- Submits event reports as needed.
- Validate documentation (e.g., PCS forms) by established protocols.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent program.
- Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.
- Working knowledge of the radio system and its components.
- Working understanding of radio broadcast procedures.
- Familiarity with FCC Rules and Regulations.
- Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
- Excellent written and verbal communication skills.
- Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
- Experience working with case managers and insurance providers.
- Knowledge of county geo-political boundaries, major highways, and landmarks.
- Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
- Emergency Medical Technician Certification New Jersey or Paramedics Certification.
- AHA Basic Health Care Life Support HCP Certification.
- Certified in ICS 100 and ICS 200 Certification and Hazmat Awareness.
- Basic Tele-communicator Certification within 3 months of entering position.
- Emergency Medical Dispatcher Certification (NJ State Approved) within 3 months of entering position.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
- X
- LinkedIn
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2023
US News & World Report 2023
- HUMC - #1 Hospital in NJ & #5 in NY Metro Area
US News & World Report 2023
- Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ
US News & World Report 2023
- JSUMC - #6 Hospital in NJ
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
2022
Newsweek 2022 Best Hospitals USA
- HUMC - #57
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic - #2
2023
Diversity Inc. 2023
Top Hospital and Health Systems
2022
Becker’s Hospital Review 2022
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At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.
SIGN UP
