What are the responsibilities and job description for the SENIOR PATIENT NAVIGATOR position at JFK Johnson Rehabilitation Institute?
Senior Patient Navigator
HMH HOSPITALS CORPORATION Edison, New Jersey
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Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
A Senior Patient Navigator, ACO, assists the Administrative Director in providing leadership to maximize the health status of patients and improve the clinical experience and satisfaction of services for patients, physicians, and staff. This position requires the ability to independently function as a resource for the management and staff in order to expand the quality and efficiency of ACO services and programs. Advanced nursing knowledge and population health expertise are essential to identify and implement both clinical and IT improvement processes. The ability to influence, direct, and then monitor work flow processes to identify and overcome barriers is central to success in this position.
This hybrid position, 2 days a week, but it can change based on the department needs.
Responsibilities
A day in the life of a Senior Patient Navigator, ACO at Hackensack Meridian Health includes:
Education, Knowledge, Skills and Abilities Required:
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2023
US News & World Report 2023
US News & World Report 2023
US News & World Report 2023
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
2022
Newsweek 2022 Best Hospitals USA
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic - #2
2023
Diversity Inc. 2023
Top Hospital and Health Systems
2022
Becker’s Hospital Review 2022
At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
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HMH HOSPITALS CORPORATION Edison, New Jersey
Apply
- Requisition # 2024-155889
- ShiftDay
- StatusFull Time with Benefits
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
A Senior Patient Navigator, ACO, assists the Administrative Director in providing leadership to maximize the health status of patients and improve the clinical experience and satisfaction of services for patients, physicians, and staff. This position requires the ability to independently function as a resource for the management and staff in order to expand the quality and efficiency of ACO services and programs. Advanced nursing knowledge and population health expertise are essential to identify and implement both clinical and IT improvement processes. The ability to influence, direct, and then monitor work flow processes to identify and overcome barriers is central to success in this position.
This hybrid position, 2 days a week, but it can change based on the department needs.
Responsibilities
A day in the life of a Senior Patient Navigator, ACO at Hackensack Meridian Health includes:
- Demonstrates effective leadership skills by exhibiting in depth knowledge of ACO systems, functions, and implementation of consistent accountability methods.
- Direct responsibility for development, implementation, and monitoring of new programs. Co-manages programs with the Administrative Director and provides solutions to barriers to ensure overall program success.
- Directly involved with the development and enhancement processes of the ACO with the aim to improve the clinical experience and satisfaction of services for referred patients and/or physicians.
- Expert in all aspects of ACO IT software. Conducts on-going meetings with software vendors to improve system capabilities and efficiencies geared towards improved patient care and user satisfaction.
- Responsible for training and acts as a continuous resource for ACO staff and physicians on essential ACO software such as Healthy Planet and Patient Ping.
- Trains and mentors new ACO staff with the creation and continued enhancement of a standardized training program.
- Trains and mentors new ACO practices with a standardized orientation program and continued assistance with work-flow development.
- Functions as a resource to the ACO staff and practices. Identifies educational/training needs and develops solutions with the Administrative Director.
- Participates in vendor management by communicating ACO staff and practice needs then follows through to ensure needs are satisfied.
- Act as a liaison between the care coordination staff and management to enhance communication.
- Assists the Administrative Director and other management in the creation and updating of standards/policies, protocols, performance appraisal, and general problem identification.
- Ability to effectively deliver live presentations to large and small groups both internally and externally.
- Provides on-going updates on programs and policies to staff and practices. Collects and reports data as deemed necessary and by request of management to analyze possible gaps in care, focus on quality improvement processes and to track status of patient care.
Education, Knowledge, Skills and Abilities Required:
- Must have 8 recent years in nursing.
- 4 years recent ACO care coordination experience.
- Highly developed interpersonal skills including motivational interviewing skills, in order to interact effectively and motivate staff and patients to change behavior when necessary.
- Must be proficient at multi-tasking and prioritization working in a high volume environment with little supervision.
- Ability to work independently as well as in a team environment.
- Excellent analytical and deduction skills.
- Good reasoning and problem solving ability and be able to take initiative in finding solutions to difficult and/or sensitive problems.
- Must be organized and able to multi-task.
- Ability to work in stressful situations and be flexible to accommodate patient and family needs.
- Demonstrated proficiency and comfort with PC and Microsoft office skills.
- BSN in progress and/or willing to acquire within three (3) years of hire.
- Experience in a variety of patient settings is recommended.
- NJ State Professional Registered Nurse License.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
- X
- LinkedIn
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2023
US News & World Report 2023
- HUMC - #1 Hospital in NJ & #5 in NY Metro Area
US News & World Report 2023
- Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ
US News & World Report 2023
- JSUMC - #6 Hospital in NJ
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
2022
Newsweek 2022 Best Hospitals USA
- HUMC - #57
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic - #2
2023
Diversity Inc. 2023
Top Hospital and Health Systems
2022
Becker’s Hospital Review 2022
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At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.
SIGN UP
