What are the responsibilities and job description for the Customer Service/Sales Representative position at Jfl Management group?
Job Overview
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while also driving sales. Your ability to communicate effectively and handle customer inquiries will be crucial in ensuring customer satisfaction and loyalty.
Duties
- Provide outstanding customer service by addressing inquiries via phone, email, or in-person with professionalism and courtesy.
- Assist customers with product selection, order placement, and account management.
- Maintain an organized office environment to facilitate smooth operations and enhance client services.
- Collaborate with team members to achieve sales targets and improve overall customer experience.
- Utilize effective phone etiquette to engage customers and build rapport, ensuring their needs are met promptly.
- Document customer interactions and feedback to improve service delivery and product offerings.
- Stay informed about products, services, and promotions to provide accurate information to customers.
Requirements
- Proven experience in customer service or sales roles is preferred.
- Strong communication skills with the ability to engage effectively with diverse clientele.
- Bilingual or multilingual abilities are highly desirable for serving a broader customer base.
- Familiarity with cash handling procedures is a plus.
- Ability to work collaboratively in a team-oriented environment while also being self-motivated.
- Proficient in using office software and technology for documentation and communication purposes.
- A positive attitude with a commitment to providing exceptional customer support.
Join us in delivering outstanding service while helping our customers find the solutions they need!
Job Type: Full-time
Pay: $55,384.00 - $60,670.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $55,384 - $60,670
