MEDICAL ASSOCIATE LEVEL B

Title: Medical Associate ‘B’ Grade 5

Union: OPEIU L 153

Employer: JIB Medical LLC

FLSA Status: Non-Exempt

Rate of Pay: $62,613.35 ($1,111.99 with 5% differential $92.11 FICA Reimbursement per week)

Dept: Medical Admin

Reports to: Medical Admin Supervisor

JOB DESCRIPTION

Reporting to the Supervisor, under close supervision, the Medical Associate will perform various administrative functions in JIB Services LLC/JIB Medical, P.C. but not limited to:

• Answers incoming phone calls from members and assists them in obtaining the information they are requesting and appointment scheduling.
• Follow phone call intake protocol for referring to the Nursing team or a doctor for their triage of all clinical complaints received by phone or in person. All emergency/urgent complaints by phone or in person must be immediately directed to the Nursing Team or Physician for appropriate review. For those emergency/urgent calls, the medical associate must keep caller on the line and do all necessary to ensure that a nurse or doctor takes the call.
• Provides coverage at the main reception, and outside referral desks by setting up appointments, including ones for outside specialists and tests which are not performed at JIB Medical.
• Schedules, reschedules, and cancels JIB Medical appointments for all PHBP participants.
• Recalls – may assist calling patients to schedule a follow up appointment as requested by a JIB Medical physician. If phone contact is not possible, sends out an appointment by mail/certified mail.
• Retrieves and files reports/lab results from JIB Medical and outside consultants.
• Assists with members requests for prescription refills.
• Assists with Medicare billing and JIB Medical Copayment collection.
• Assists file room if needed.
• Retrieve old medical records for retention review.
• Performs related administrative duties and back-up coverage as necessary.
• Scanning of documents.
• Sends and retrieve medical records to patients and health care providers with proper release documents.
• Cross train and serve as back-up coverage as necessary.
• Assist with special assignments and projects.
• Utilize waiting lists.
• Works on eligibility reports and cancels/adjusts appointments as needed.
• Monitors exceptions report and updates patient accounts with required information.
• Responsible for addressing telephone encounters and actions in eCW EMR system.

Work Environment

This job operates in a Medical Outpatient Primary Care Patient environment. This role routinely uses standard office equipment such as desktop computers, phone, scanner, printer, keyboard, photocopiers, shredder, and fax.

Physical Demand

Sedentary work environment with physical demands described are representative of those that must be met by an employee to successfully perform the functions of this job. This would require the ability to lift files, pull files/forms/books, stand, bending, shred documents, open/close filing cabinets as necessary.

Position Type/Expected Hours of Work

This is a Full-Time on site 35 hours per week – Non-Exempt (OPEIU Local 153) position.

Flexibility: Must be available to work overtime when necessary.

Monday- 10:00am-7pm

Tuesday- 11:00am-7pm

Wednesday- 11:00am-7pm

Thursday - OFF

Friday -10:00am-6:00pm

Saturday- 8:30am -2:30pm

Sunday - Closed

Travel: No travel is expected for this position.

Required Experience, Skills, and Qualifications

• Demonstrated ability to communicate effectively on the phone, in writing and via email.
• Ability to exercise discretion on sensitive and confidential matters.
• Proficient with Windows based applications.
• Must be available to work a flexible schedule and overtime in accordance with patient and physician schedules.
• Flexible and willing to adapt with the needs of JIB Medical.
• Ability to multi-task and work professionally and cooperatively with others.
• Must be detail oriented and organized.

Preferred Qualifications

• Five or more years of demonstrated medical office or other healthcare setting experience.
• Demonstrable experience with an EMR, eCW.

Other Duties/Special Projects Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

HIPAA Compliance Required

BENEFITS

• 10% of employer contribution to your 401K (before FICA gross-up reimbursement) without mandatory matching, vested immediately before.
• Basic Pay FICA reimbursement (Social Security and Medicare Tax reimbursed as weekly added to compensation) = total weekly compensation.
• After completing 26 weeks of full-time employment from permanent hire date: Free health, dental, and optical insurance - funded by the employer, NO employee premium. Coverage thru Magna Care PPO (Medical), Express Script for Prescription, and DDS/Empire Dental. In addition, eligible employees may use JIB Medical P.C.
• Short Term Disability and Long-Term Disability.
• NYS Paid Family Leave.
• Jury Duty and Death in family bereavement days off.
• 11 Paid Holidays
• Paid Time Off
• Paid Vacation
• Retirement plan – Defined Pension Plan with vesting and age requirement, fully funded by employer.
• Life Insurance.

SUMMARY:

The Joint Industry Board of the Electrical Industry (JIB) was established in 1943 by the International Brotherhood of Electrical Workers, Local Union No. 3 and employers affiliated with the National Electrical Contractors Association. Its mission is to promote harmony between employees and employers, administer benefits for members and their families and improve competitiveness through progressive management, education, training, and technology.

JIB Medical, PC is the medical facility for a large, non-profit, self-funded union/multi-employer benefit plan that handles approx. 40,000 visits yearly for a variety of services. We believe in providing the highest quality medical care and providing every patient with the very best care.