What are the responsibilities and job description for the Customer Service Advisor position at Jiffy Lube?
Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction.
During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact overall satisfaction.
This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Benefits :
Health Insurance
Physical Qualifications :
Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machines, air conditioner service machines, radiator service machines, hand tools, and basic shop equipment.
Must be able to lift and move work-related items up to 50 pounds
Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Job Duties Include, but are not limited to :
Providing Jiffy Lube Guests' with exceptional and world class customer service
Understanding the full range of Jiffy Lube products and services
Accurately capturing guests' product needs and providing updates throughout the process
Offering our guests options that are tailored specifically to their automotive needs
Giving impartial advice to ensure that our guests are aware of Manufacturer
time and mileage recommendations
Performing Jiffy Lubes' Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services.
Qualifications :
Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service.
Valid driver's license required.
Must successfully pass a background check.
Must possess the ability to effectively communicate in English, both verbally and in writing.
Business Model & Culture :
Fast-paced and team-oriented environment
World-class JLU training to meet all challenges
Customer-driven building strong relationships
Value teammates and recognize their contributions
Being inclusive and having equal access to opportunity
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