What are the responsibilities and job description for the Bilingual Advocate Clinical Member (Doctor or Nurse) position at Jim Davis Consulting?
Job Title: Bilingual Clinical Member Advocate
Job Overview
The Bilingual Clinical Member Advocate plays a vital role at Scripta, collaborating closely with various teams such as Account Management, Business Operations, Marketing, Sales, and Clinical Insights. This position requires exemplary communication and customer service skills, along with the ability to work both independently and collaboratively. The ideal candidate will demonstrate professionalism while utilizing critical thinking to assess and engage with members, ultimately improving pharmacy utilization outcomes.
Key Responsibilities
This position offers significant opportunities for professional development through collaboration with multiple teams and involvement in diverse projects, providing a foundation for career advancement within the healthcare sector.
Company Culture And Values
At Scripta, we foster a culture centered on teamwork and a member-focused service approach, ensuring a supportive environment where communication and customer service excellence are prioritized.
Compensation And Benefits
Job Overview
The Bilingual Clinical Member Advocate plays a vital role at Scripta, collaborating closely with various teams such as Account Management, Business Operations, Marketing, Sales, and Clinical Insights. This position requires exemplary communication and customer service skills, along with the ability to work both independently and collaboratively. The ideal candidate will demonstrate professionalism while utilizing critical thinking to assess and engage with members, ultimately improving pharmacy utilization outcomes.
Key Responsibilities
- Initiate and respond to outreach from members via phone, email, or online chat.
- Educate members about Scripta's services and medication utilization.
- Evaluate individual member needs and suggest cost-effective medication alternatives.
- Identify and connect members with community resources for cost reduction.
- Maintain meticulous documentation and provide feedback based on engagement and claims analysis.
- Conduct outreach for member campaigns to raise awareness of savings opportunities.
- Complete special projects as assigned and ensure compliance with HIPAA standards.
- Exceptional communication skills (verbal and written) in both English and Spanish.
- Ability to manage and prioritize a high volume of work effectively.
- Self-motivated with a proactive approach.
- Strong customer service orientation - must be MEMBER OBSESSED!
- Proficient in navigating various operating systems and applications, including Microsoft and Google office products.
- Understanding of HIPAA regulations and commitment to privacy.
- Strong problem-solving skills with a results-oriented mindset.
- Bachelor's Degree (Preferred) or completion of equivalent secondary nursing with a valid Registered Nurse (RN) license and at least two years of clinical experience, or previously licensed RN with no recent revocation history and five years of acute clinical experience.
- B.S. Pharm or PharmD with current licensure in the U.S.
- Licensed Practical Nurse (LPN) with five or more years of experience in an acute clinical setting.
- Experience in healthcare, insurance, or the pharmaceutical industry preferred.
This position offers significant opportunities for professional development through collaboration with multiple teams and involvement in diverse projects, providing a foundation for career advancement within the healthcare sector.
Company Culture And Values
At Scripta, we foster a culture centered on teamwork and a member-focused service approach, ensuring a supportive environment where communication and customer service excellence are prioritized.
Compensation And Benefits
- Compensation: \(1,600 - \)1,800 USD Monthly (commensurate with experience).
- Flexible working hours based on contract terms, with approximately nine scheduled hours per day.
- Initial engagement for six months, with the potential for indefinite continuation.
- Internet and computer expenses are the responsibility of the contractor.
