Bilingual Clinical Advocate/Doctor or Nurse

Job Overview

We are seeking a dedicated Clinical Member Advocate to join our esteemed team at Scripta. This role entails collaborating closely with member advocates and various departments, including Account Management, Business Operations, Marketing, Sales, and the Clinical Insights Team. The successful candidate will possess exemplary communication and customer service abilities, with a friendly demeanor and the capacity to function both collaboratively and independently.

Key Responsibilities

• Engage with members through phone, email, and online chat, providing timely responses and initiating outreach.
• Educate members on Scripta's services and their medication utilization.
• Assess member needs and recommend cost-effective medication alternatives identified by Scripta's software.
• Identify and connect members with community resources to support medication cost reduction efforts.
• Maintain meticulous documentation of all member interactions and feedback for continuous improvement.
• Conduct targeted telephonic outreach campaigns to enhance member awareness of available savings opportunities.
• Ensure compliance with HIPAA standards in all member engagements.
  
  

Required Skills

• Exceptional verbal and written communication skills in both English and Spanish.
• Strong organizational skills, with the ability to prioritize tasks effectively in a high-volume work environment.
• Self-motivated and proactive in addressing member needs and concerns.
• A commitment to outstanding customer service, with a member-focused approach.
• Proficiency in using various operating systems and applications, including Microsoft and Google Office products.
• Critical problem-solving skills, with a results-oriented mindset.
  
  

Qualifications

• Bilingual: Proficiency in English and Spanish is required.
• Education: Bachelor's Degree (preferred) or equivalent nursing qualifications and current RN license with a minimum of 2 years of clinical experience, or B.S. Pharm/PharmD with an active US license, or Licensed Practical Nurse (LPN) with at least 5 years in an acute care setting.
• Experience: Minimum of 3 years in a medical/nursing role within the USA and experience in the healthcare industry is essential. Pharmacists must have a minimum of 2 years retail pharmacy experience. Familiarity with Pharmacy Benefit Manager (PBM) and case management is preferred.
• Experience using computerized documentation tools and proficiency in Microsoft/Google office products is essential.
  
  

Career Growth Opportunities

Joining Scripta as a Clinical Member Advocate opens pathways for professional development. You will refine your skills in communication, clinical assessment, and problem-solving within a progressive healthcare environment, positioning yourself for future career advancements.

Company Culture And Values

At Scripta, we champion collaboration and innovation. We foster a supportive work environment where every team member's contributions are acknowledged and valued. Our commitment to member advocacy reflects our dedication to customer satisfaction and engagement.

Compensation And Benefits

• Monthly compensation ranging from \(1,600 to \)1,800 USD, commensurate with experience.
• Coverage hours for Member Success are from 8:30 AM to 10:00 PM EST.
• This independent contractor position requires approximately nine scheduled hours of work per day, with flexibility to meet client and member needs. An initial engagement of six months is anticipated, with potential for extension.
• Internet and computer expenses are the responsibility of the contractor.
  
  

Employment Type: Full-Time