What are the responsibilities and job description for the Bilingual Clinical Advocate - Doctor or Nurse position at Jim Davis Consulting?
Job Overview
We are seeking a dedicated and detail-oriented Clinical Member Advocate who is bilingual in English and Spanish to join our dynamic team at Scripta. This pivotal role involves close collaboration with member advocates and various departments, including Account Management, Business Operations, Marketing, Sales, and the Clinical Insights Team. The successful candidate will possess exceptional communication and customer service skills, displaying a positive demeanor and the ability to function independently while upholding a professional standard.
Key Responsibilities
This position offers significant potential for professional development and career advancement within Scripta. Employees can enhance their skills and knowledge in the healthcare and pharmaceutical sectors, with the opportunity for long-term engagement beyond the initial contract period.
Company Culture And Values
At Scripta, we pride ourselves on a collaborative and supportive work environment where communication and teamwork are fundamental. We encourage our employees to take initiative and work independently while contributing to the overall success of the organization and the well-being of our members.
Compensation And Benefits
We are seeking a dedicated and detail-oriented Clinical Member Advocate who is bilingual in English and Spanish to join our dynamic team at Scripta. This pivotal role involves close collaboration with member advocates and various departments, including Account Management, Business Operations, Marketing, Sales, and the Clinical Insights Team. The successful candidate will possess exceptional communication and customer service skills, displaying a positive demeanor and the ability to function independently while upholding a professional standard.
Key Responsibilities
- Engage with members through phone, email, and online chat to facilitate effective communication.
- Provide comprehensive education regarding Scripta’s services and assist members with medication utilization inquiries.
- Assess the needs of members and clients, offering cost-effective medication alternatives identified through Scripta’s advanced software.
- Identify community resources that can assist in lowering medication expenses.
- Maintain high-quality documentation consistently and offer constructive feedback to internal teams based on member engagement and analysis.
- Execute telephonic outreach for targeted member engagement campaigns.
- Complete special projects as assigned and ensure compliance with HIPAA regulations.
- Bilingual proficiency in English and Spanish.
- Exceptional listening, verbal, and written communication skills.
- Strong organizational and prioritization abilities for managing high volumes of work.
- Self-motivated with a proactive approach to tasks.
- Outstanding customer service skills with a member-centric focus.
- Proficient in navigating various operating systems and applications, including the Microsoft and Google Suite, particularly Excel/Sheets.
- Thorough understanding of HIPAA standards and the importance of privacy in member interactions.
- Excellent problem-solving capabilities, with a results-oriented mindset.
- Must hold a Bachelor’s Degree (preferred) or possess equivalent nursing credentials.
- Licensed Registered Nurse (RN) with a minimum of 2 years of clinical experience or other relevant qualifications.
- Experience in healthcare, insurance, or pharmaceutical settings is preferred.
- Familiarity with Pharmacy Benefit Management (PBM) and case management is advantageous.
This position offers significant potential for professional development and career advancement within Scripta. Employees can enhance their skills and knowledge in the healthcare and pharmaceutical sectors, with the opportunity for long-term engagement beyond the initial contract period.
Company Culture And Values
At Scripta, we pride ourselves on a collaborative and supportive work environment where communication and teamwork are fundamental. We encourage our employees to take initiative and work independently while contributing to the overall success of the organization and the well-being of our members.
Compensation And Benefits
- Competitive monthly compensation ranging from \(1,600 to \)1,800 USD, commensurate with experience.
- Flexible scheduling opportunities to accommodate client and member needs.
- An independent contractor position with remote working capabilities.
