Bilingual Clinical Advocate - Nurse or Doctor

Job Overview

Join our dynamic team at Scripta as a Clinical Member Advocate, where you will play an essential role in enhancing member experiences within our organization. This position involves collaboration with various teams such as Account Management, Business Operations, Marketing, Sales, and the Clinical Insights Team. Your top-notch communication and customer service skills will be pivotal in fostering member engagement and improving pharmacy utilization outcomes.

Key Responsibilities

• Initiate and respond to member outreach via phone, email, or online chat.
• Provide comprehensive education and address inquiries about Scripta’s applications and medication utilization.
• Assess member needs and propose cost-effective medication alternatives identified through Scripta’s software.
• Source community resources to assist members in minimizing medication costs.
• Maintain meticulous documentation of member interactions.
• Offer feedback to internal teams and clients based on member engagement analysis.
• Conduct telephonic outreach for targeted member campaigns.
• Ensure compliance with HIPAA standards in all member engagements.
• Complete any special projects as assigned.
  
  

Required Skills

• Exceptional listening, verbal, and written communication skills in both English and Spanish.
• Strong organizational skills to manage large volumes of work efficiently.
• High level of self-motivation and independence in managing daily tasks.
• Member-obsessed with outstanding customer service capabilities.
• Proficient in utilizing Microsoft and Google suite products, including Excel/Sheets.
• Experience with various computerized documentation tools to track client interactions.
  
  

Qualifications

• Bachelor's Degree (Preferred) or equivalent secondary nursing education with an active RN license and at least 2 years of clinical experience.
• Alternatively, a B.S. Pharm or PharmD with current US licensing.
• Licensed Practical Nurse (LPN) with 5 or more years of experience in an acute clinical setting.
• Experience in the healthcare, insurance, or pharmaceutical industry is preferred.
• Pharmacists must have a minimum of 2 years of retail pharmacy experience.
• Familiarity with case management and Pharmacy Benefit Manager (PBM) industries is advantageous.
  
  

Career Growth Opportunities

This position offers significant opportunities for professional development within the healthcare sector, especially in member advocacy and clinical engagement. Scripta is committed to fostering an environment where you can enhance your skills and grow your career.

Company Culture And Values

Scripta promotes a collaborative culture that values teamwork, communication, and a member-centric approach to service delivery. Our commitment to continuous improvement in healthcare ensures that every employee plays a vital role in our mission.

Compensation And Benefits

• Monthly compensation ranging from \(1,600 to \)1,800 USD, based on experience.
• Flexible scheduling with coverage hours from 8:30 AM to 10:00 PM EST.
• Initial engagement expected for six months, with the possibility of extension.
• This role is structured as an independent contractor position, requiring approximately nine hours of work per day.
  
  

Employment Type: Full-Time