About the Company
Jim Norton T - Town Chevrolet is a reputable car dealership located in Tulsa, Oklahoma. We are committed to providing exceptional customer service and maintaining high standards in the automotive industry.
Description of the role
We are currently seeking a Service Advisor to join our team. As a Service Advisor, you will be responsible for providing excellent customer service and ensuring the smooth operation of our service department.
Responsibilities
- Assist customers in scheduling service appointments and provide them with accurate estimates of repair costs
- Communicate with technicians to ensure timely completion of repairs and maintenance
- Explain repair options and vehicle maintenance recommendations to customers
- Handle customer inquiries and concerns with professionalism and in a timely manner
- Maintain detailed records of customer interactions, repairs, and services performed
Requirements
Prior experience in the automotive service industry is highly preferredStrong knowledge of vehicle systems and repairsExcellent communication and customer service skillsAbility to multitask and work in a fast-paced environmentAttention to detail and ability to accurately estimate repair costsBenefits
Competitive compensation ranging from $50,000 to $125,000 per yearHealth and dental insurance401(k) retirement planPaid time off and holidaysOpportunities for advancement and professional developmentJob Summary
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Benefits
Competitive PayMedical, Vision, Dental401(K) Retirement PlanGroup Life InsuranceFlexible Spending AccountPaid VacationEmployee DiscountsResponsibilities
Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersQualifications
Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbout Us
The Norton Family has been handling Oklahoma's automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!
Physical Requirements
The physical requirements of the position are MEDIUM to HEAVY in intensity.Must be able to sit / stand / walk for long periods of time.Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.Constant - Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.Frequent - Repetitive motion.Occasional - Balancing, kneeling, crouching, pushing, pulling, and lifting up to ~100 lbs.Physical Working Conditions
This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operation an auto dealership.Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.
Salary : $50,000 - $125,000
