Service Drive - Customer Service Representative

As a Service Drive - Customer Service Representative, your responsibilities include promptly greeting customers with a "happy smiling" demeanor in Service Drive Area while customers are dropping off their vehicles.  You will verify mileage & window tag, take pictures of vehicle & alignment inspection, park vehicle, keep drive-thru area clean/picked up, answer phone calls, texts, and emails from customers about their vehicle statuses. Position is a 4-day 10 hours per day / 40-41 clock hour work week on alternating Monday - Saturday Schedule from 7am - 6pm minus a lunch break.  5th week of alternating schedule is all 6 days (Monday - Saturday) from 7am-2pm.  If you can turn a frown into a smile simply due to your personality, and if you enjoy doing this day in and day out, then APPLY today!!!!

Benefits

• Competitive Pay

• Medical, Vision, Dental

• 401(k) Retirement Plan

• Group Life Insurance

• Flexible Spending Account

• Paid Vacation

• Employee Discounts

Responsibilities

• Meet and greet customers in a professional manner

• Process payments, invoice and other miscellaneous office duties

• Provide basic information to callers who have general inquiries

• Handle customer complaints with integrity and poise

• Provide general administrative and clerical support including mailing, scanning, faxing and copying

Qualifications

• Excellent communication and organizational skills

• Experience using Microsoft Office suite and general IPAD based software

• Ability to work effectively with customers, and employees while handling multiple tasks simultaneously

• Willing to submit to a drug screen & background check

About Us

The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

• The physical requirements of the position are MEDIUM in intensity. 

• Must be able to sit/stand/walk for long periods of time.

• Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

• Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing. 

• Frequent – Repetitive motion.

• Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting up to 20 lbs. 

Physical Working Conditions

• This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership. 

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state, or local laws.