What are the responsibilities and job description for the Service Advisor position at Jim Norton Toyota?
Are you an experienced and customer-focused automotive service advisor looking for an exciting career opportunity? Join our dedicated team at Jim Norton Toyota, where your expertise in providing exceptional customer service and your knowledge of automotive care will be highly valued. We are seeking top-tier service advisors who can communicate effectively with customers, understand their needs, and ensure their vehicles receive the highest quality service. If you have a passion for the automotive industry and a commitment to excellence, we want to hear from you! Apply now and drive your career forward with Jim Norton Toyota.
Job Summary
Greet customers and assess their vehicle service needs.
Explain repair and maintenance options clearly and professionally.
Prepare accurate cost estimates and obtain customer approval.
Coordinate with technicians to ensure timely service completion.
Keep customers updated on service progress and any necessary adjustments.
Maintain detailed records of service transactions and recommendations.
Provide exceptional customer service to build lasting relationships.
Benefits
Competitive Pay
Medical, Vision, Dental
401(K) Retirement Plan
Group Life Insurance
Flexible Spending Account
Paid Vacation
Employee Discounts
Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Qualifications
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
About Us
The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!
Physical Requirements
The physical requirements of the position are MEDIUM to HEAVY in intensity.
Must be able to sit/stand/walk for long periods of time.
Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
Constant - Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
Frequent - Repetitive motion.
Occasional - Balancing, kneeling, crouching, pushing, pulling, and lifting up to :100 lbs.
Physical Working Conditions
This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operation an auto dealership.
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.
Job Summary
Greet customers and assess their vehicle service needs.
Explain repair and maintenance options clearly and professionally.
Prepare accurate cost estimates and obtain customer approval.
Coordinate with technicians to ensure timely service completion.
Keep customers updated on service progress and any necessary adjustments.
Maintain detailed records of service transactions and recommendations.
Provide exceptional customer service to build lasting relationships.
Benefits
Competitive Pay
Medical, Vision, Dental
401(K) Retirement Plan
Group Life Insurance
Flexible Spending Account
Paid Vacation
Employee Discounts
Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Qualifications
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
About Us
The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!
Physical Requirements
The physical requirements of the position are MEDIUM to HEAVY in intensity.
Must be able to sit/stand/walk for long periods of time.
Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
Constant - Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
Frequent - Repetitive motion.
Occasional - Balancing, kneeling, crouching, pushing, pulling, and lifting up to :100 lbs.
Physical Working Conditions
This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operation an auto dealership.
Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.
