What are the responsibilities and job description for the Service Advisor/Writer position at JIM PEACH MOTORS?
Overview
We are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless communication process between clients and our service department. This role requires a strong understanding of automotive repair processes and excellent interpersonal skills to provide exceptional customer service.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Document customer concerns and relay information accurately to the service technicians.
- Prepare accurate estimates for repairs and services, utilizing auto estimating software.
- Maintain detailed records of services performed, parts used, and customer interactions.
- Coordinate with mechanics and service technicians to ensure timely completion of repairs.
- Follow up with customers regarding service recommendations and status updates.
- Assist in resolving customer complaints or concerns in a professional manner.
- Promote additional services or products that may benefit the customer’s vehicle performance.
Skills
- Proficiency in auto estimating and familiarity with automotive repair processes.
- Knowledge of mechanic work, including auto body repair and diesel engine repair.
- Experience as a service technician or in automotive diagnostics is preferred.
- Strong communication skills with the ability to explain technical information clearly to customers.
- Background in automotive sales is a plus, enhancing the ability to promote services effectively.
- Familiarity with dealership operations and standards is advantageous.
- Ability to align customer needs with appropriate services offered by the shop.
- Strong organizational skills to manage multiple tasks efficiently while maintaining attention to detail.
Join our team as a Service Writer and contribute to providing exceptional automotive care while building lasting relationships with our customers.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Brewton, AL 36426 (Required)
Ability to Relocate:
- Brewton, AL 36426: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18