What are the responsibilities and job description for the IT Helpdesk Support position at Jimcor Agency Inc.?
Jimcor Agencies is an Excess and Surplus Lines Insurance Wholesaler. We are currently seeking a Helpdesk person to join our growing IT Team.
Position Overview:
The Helpdesk person is responsible for providing first level email, phone, and desktop support for 180 employees that are working from both offices and from home. This position offers daily challenges as well as exposure to various facets of IT outside of position responsibilities. The position is in Montvale, NJ and requires occasional travel to the branch locations. Training will be provided on an ongoing basis.
Essential Duties/Responsibilities:
- Setup new laptops, including docking stations, Windows 11, Microsoft Office suite, and third-party applications.
- Troubleshoot and repair hardware and software issues on workstations and laptops.
- Diagnose system failures and isolate faulty hardware or software.
- Manage and track support requests.
- Establish and maintain relationships with 3rd party software vendors to communicate and resolve software issues.
- Maintain hardware and software inventory.
- Administer new and existing user accounts in Active Directory.
- Assist in server maintenance.
- Research and implement permanent fixes for recurring issues.
- Assist in maintaining websites.
- Audit hardware, software, and other peripherals for budgeting purposes.
- Analyze the needs of the end users, solve problems, and effectively communicate on all levels of the company.
- Perform maintenance, troubleshooting, and support of printers and scanners.
Qualifications:
- Must have reliable transportation.
- Physically able to lift 50 lbs.
- Work well in a team as well as do independent research.
- Ideal candidate has an Associates, Bachelors, or Certification in the IT field with up to 2 years of experience.
- Ideal candidate is knowledgeable in Windows 11 and the Microsoft Office suite.
- Hours are 9 am to 5 pm Monday through Friday with occasional travel to branch offices and periodic evening updates.
Please submit resume, cover letter and salary range to jobs@jimcor.com. Resumes without salary requirements will not be considered.
We offer a total compensation package which includes salary plus a full comprehensive benefits package. Package includes Paid Time Off Days, Paid Holidays, Hybrid Work Schedule, Retirement Plan with Employer Match, 100% Single Employer Paid Medical, Dental, Vision, Life Insurance, Education Assistance, Various Voluntary Benefits, Wellness Program and More.
Visit Us On LinkedIn: https://www.linkedin.com/company/jimcor-agencies/
View All Openings: https://www.jimcor.com/join-our-team
Website: www.jimcor.com
