Customs Operations Manager

Customs Operations Manager

Location: Fontana, CA

About JD Logistics

JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and compliant cross-border trade solutions.

Position Overview

We are seeking a Customs Operations Manager to oversee and ensure compliance in all import and export activities across air, ocean, and trucking. This role will be responsible for handling customs clearance, regulatory compliance, and trade documentation while optimizing processes to enhance efficiency and reduce risk.

Key Responsibilities

• Oversee and manage daily customs operations, ensuring compliance with U.S. and international trade regulations.
• Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate timely clearance of goods.
• Ensure accurate classification, valuation, and documentation for imports and exports under Harmonized System (HS) codes and applicable trade agreements.
• Monitor and interpret changes in U.S. CBP, FDA, USDA, and other relevant regulations, implementing necessary adjustments to maintain compliance.
• Lead customs audits, investigations, and dispute resolution, minimizing risks and penalties.
• Collaborate with internal teams, including logistics, supply chain, and legal, to streamline customs workflows.
• Optimize import/export processes to reduce costs and lead times while maintaining strict regulatory compliance.
• Maintain records and reports in compliance with Customs Trade Partnership Against Terrorism (CTPAT) and other regulatory programs.
• Provide training and guidance to internal teams on trade compliance best practices.

Qualifications

• Bachelor’s degree in International Trade, Supply Chain, Business, or a related field (Customs Broker License preferred).
• Seven or more years of experience in customs operations, trade compliance, or international logistics.
• Strong knowledge of U.S. import/export laws, HTS classification, trade agreements, and customs clearance procedures.
• Experience working with customs brokers, freight forwarders, and regulatory bodies.
• Proven ability to resolve customs issues, manage audits, and maintain compliance with evolving regulations.
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced logistics environment.
• Proficiency in customs software, ERP systems, and Microsoft Excel.
• Fluency in English required; Mandarin is a plus.

Why Join Us?

• Be part of a global leader in logistics and cross-border trade.
• Career growth opportunities in an expanding international business.
• Innovative environment leveraging AI, automation, and smart logistics.
• Hands-on impact in optimizing global trade operations.

If you are an experienced customs and compliance professional looking to make a difference in a fast-growing international logistics company, we invite you to apply.