Construction Warranty Technician

Job Summary:
The Construction Warranty Technician is responsible for inspecting, diagnosing, and performing repairs on construction defects or issues reported by homeowners or clients during the warranty period. This hands-on role involves resolving construction-related problems, ensuring that all warranty-related repairs are completed promptly, effectively, and professionally while maintaining high standards of customer service and workmanship.

Key Responsibilities:

• Warranty Inspections & Repairs:
• Conduct on-site inspections to identify construction defects, warranty issues, and maintenance needs reported by homeowners or clients.
• Perform repairs, including but not limited to fixing drywall, plumbing issues, electrical problems, roof leaks, flooring defects, and window or door misalignments.
• Utilize appropriate tools, materials, and techniques to make necessary repairs in compliance with industry standards, codes, and company guidelines.
• Ensure that repairs meet the quality expectations of both the client and the company, and address underlying issues to prevent recurrence.
• Customer Service:
• Act as the primary point of contact for clients with warranty concerns, responding promptly to calls, emails, and service requests.
• Provide clear communication regarding the scope of repairs, estimated timelines, and any necessary follow-up work.
• Ensure a high level of customer satisfaction by addressing concerns professionally and efficiently, leaving the client’s property in a clean and safe condition after repairs are completed.
• Documentation & Reporting:
• Maintain accurate records of all warranty claims, including the scope of work, materials used, and time spent on each repair.
• Document all communication with clients regarding warranty issues and repairs.
• Submit detailed reports to management on completed work, including any ongoing or unresolved issues that require attention.
• Collaboration & Coordination:
• Work closely with project managers, construction supervisors, and other team members to coordinate repairs and ensure that issues are resolved in a timely manner.
• Collaborate with subcontractors or third-party vendors for specialized repairs that require additional expertise or resources.
• Assist in managing warranty schedules, ensuring that all repairs are completed within the specified warranty period.
• Quality Assurance:
• Inspect completed repairs to ensure they meet company quality standards, industry codes, and warranty requirements.
• Recommend and implement improvements to reduce recurring warranty issues and enhance the quality of construction work.
• Compliance & Safety:
• Follow all safety protocols and industry regulations when performing repairs and inspections.
• Maintain a clean, safe, and organized work environment both on-site and in the company’s warehouse or repair facility.
• Adhere to company policies, procedures, and standards, ensuring compliance with relevant building codes and regulations.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree in construction management, carpentry, or a related field is a plus).
• Previous experience in construction, home building, or a related trade, with hands-on experience performing repairs in various areas such as plumbing, electrical, carpentry, or general home maintenance.
• Strong problem-solving and diagnostic skills to identify root causes of warranty issues.
• Ability to read and interpret blueprints, construction plans, and technical documents.
• Proficiency with hand tools, power tools, and other equipment necessary for performing repairs.
• Excellent communication and interpersonal skills, with the ability to work well with clients and team members.
• Ability to manage time efficiently, prioritize tasks, and work independently.

Physical Requirements:

• Ability to perform manual labor, including lifting heavy materials, climbing ladders, bending, kneeling, and working in confined spaces.
• Comfortable working in various weather conditions and on construction sites, both indoors and outdoors.

Work Environment:
The Construction Warranty Technician will spend most of their time on construction sites or in homes and commercial properties, performing repairs. The role may require some travel to different job sites. The environment can be dynamic, requiring flexibility to address various issues as they arise.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $45,000 - $55,000