What are the responsibilities and job description for the Information Technology Support Specialist position at JK Products & Services?
Job Title: IT Support Specialist Department: IT
Reports To: IT Manager Location: Jonesboro, AR
Type of Position: Full-Time Schedule: M-F 08:00 AM – 5:00 PM
Job Summary
We are looking for a motivated and self-driven IT Specialist to join our team. The IT Specialist will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.
Duties and Responsibilities
· Provide technical assistance to staff on hardware and software-related issues
· Install, configure, and troubleshoot computer systems, hardware, and software
· Monitor system performance and troubleshoot any issues
· Follow established procedures and processes for computer maintenance
· Maintain accurate records in ticketing systems
· Research and recommend solutions for technical problems
Requirements and Qualifications
· Thorough knowledge of Microsoft Windows Operating Systems and Microsoft Office
· Knowledge of Windows Server Operating Systems
· Working knowledge of Active Directory
· Familiarity with CRM platforms, ideally Salesforce
· Experience with iPhones and iPads
· Ability to prioritize tasks and perform duties efficiently
· Exceptional troubleshooting skills required
· Exceptional communication skills, both written and verbal
Work Location: In person
