What are the responsibilities and job description for the Computer Repair Technician position at JK SOLUTIONS LLC?
UBREAKIFIX specializes in cell phone, tablet, computer and game console repairs. We are a nationwide company with over 800 corporate and franchise owned locations. Due to our new partnerships and business launches our growth and the demand for talented Computer Repair Technicians has catapulted.
Core Competencies :
Ability to diagnose, troubleshoot, and repair computers within an allotted time frame.
Ability to follow instructions.
Ability to adapt to ever-changing electronic industry
Ability to multi-task efficiently
Able to comprehend technical documentation, charts, and operations.
Communication :
Ability to ask questions and listen to customers in order to find out the issue, explain the problem in a clear and understandable way, and give them options for repair or replacement.
Ability to soft sell. Educating customers on Home Connect benefits. Up-selling accessories.
Troubleshooting : Computer repair techs must be able to diagnose, repair and test computer problems as they arise.
Hiring Requirements :
Minimum two years experience working within the repair industry.
Minimum 1 year Face to Face Customer Service experience.
Genuine customer service skills and the ability to develop relationships with clients.
Own reliable transportation / Valid Driver's License
Pass background check / drug test
Professional appearance
Previous Work Experience :
Retail experience recommended but not required
2 years in electronic repair location
Proven ability to meet and exceed repair goals