What are the responsibilities and job description for the Office Staff - Customer Service Representative position at JL Tree Service Inc?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will manage inquiries, enter data in our companies CRM, and ensure a positive experience for our customers. The ideal candidate will possess strong communication skills, a knack for organization, and the ability to manage multiple tasks efficiently.
Duties
- Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Provide accurate information regarding products and services.
- Assist with entering customer information into our companies CRM.
- Maintain organized records of customer interactions and data entry.
- Utilize computer systems to enter and update customer information.
- Collaborate with team members to improve customer service processes.
- Demonstrate excellent phone etiquette while communicating with clients.
- Support administrative tasks as needed, including data entry and filing.
Qualifications
- Proven experience as a Customer Service Representative or similar role.
- Familiarity with landscape or green industry receptionist duties is a plus.
- Excellent organizational skills to maintain accurate records and schedules.
- Proficiency in using computer software, and data input accuracy.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong interpersonal skills with a focus on providing outstanding customer service.
- A positive attitude and willingness to learn new skills.
Join us in delivering exceptional service that makes a difference!
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Fairfax, VA 22030 (Required)
Work Location: In person
Salary : $15 - $20