Client and Caregiver Relations/Administrative Assistant

This job description outlines the objective, primary responsibilities, requirements, and qualifications of the Client and Caregiver Relations/Administrative Assistant.

Objective: The Client and Caregiver Relations/Administrative Assistant provides a full range of administrative/support duties for the entire office.

Reports to: Executive Director/Administrator

Primary Responsibilities (including, but not limited to):

· Welcomes and greets incoming caregivers, patients and visitors, in person or on the telephone.

· Assist all departments in day to day operations

· Ensures availability of accurate patient and caregiver information by completing all paperwork properly and on time and filing in the appropriate place.

· Photocopying, mailing and other production services.

· Protects caregivers’ and patients' rights by maintaining confidentiality of personal and financial information.

· Maintains operations by following policies and procedures; reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

· Assist with Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call outs” arise.

· Assist with track and record in company scheduling program all instances of assignment refusals, call outs, late arrivals, early departures, etc.

· Assist in all aspects of recruiting qualified caregivers on a continual basis to meet the needs of the client market and in accordance with company-defined goals as directed by the Executive Director/Administrator.

· Enters qualified applications into database and checks to assure that all caregiver files meet regulations

· Interview, screen, and register applicants according to company standards. Ensure each caregiver file is complete before they are added to the Active List used to make referrals to clients.

· Enter all required data for each registered caregiver in all data systems and devices used to ensure accurate reports of expirations, availability, skill set, etc.

· Assist in notifying contractors when items are about to expire and assist in collecting those items, updating the contractor’s file and recording in data systems in a timely manner.

· Ensure caregiver availability is accurately recorded and updated in the data systems.

· Conduct ongoing audits of credential expirations and participate in complete paper file audits for each active contractor at least once annually.

· Enters qualified applications into database and checks to assure that all caregiver files meet regulations.

· Other duties as assigned by Executive Director/Administrator

Qualifications

· Professional experience in the field of customer service.

· Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism in a fast paced environment.

· Strong written and verbal communication skills required.

· Excellent organization skills, time management and attention to detail.

· Ability to work independently and as part of a team.

Job Type: Full-time

Pay: $40,718.00 - $42,580.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $40,718 - $42,580