Program Implementation Manager, Client Delivery

JLLT is seeking a Program Implementation Manager to join our Project & Development Services (PDS) Client Delivery, Implementations & Engineering Services Team with a strong understanding of PDS project delivery.

This role would join the global Client Delivery Team providing overall service for complex business needs; inclusive of new system setups for new and existing client migrations. All services are designed to provide business capabilities in the most efficient and effective way while increasing business margin. The role will be involved in multiple phases of service delivery including input on enhancement design, full configuration understanding of platforms, testing, demos and ongoing support.

About JLL Technologies

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves:

Overview

We are looking for a seasoned professional responsible for collaborating with the global Client Delivery team in setting up client deployments, operationalizing new systems and supporting the maintenance of tools used by PDS’s global Variable and Work Dynamics clients. The role will report into a US based Global Manager and key to the role is exhibiting strong project management skills along with building a trusted-advisor relationship with the internal WD colleagues and clients.

Implementation/Organizational Activities:

• Strong ability to drive requirements gathering, planning, coordination, and execution of implementing third-party applications
• Working with key stakeholders, business, vendors and key technical leaders to help align functional solutions and executing a plan
• Manage multiple end-to-end project lifecycles and take ownership of delivering across all project stages
• Be able to strategize with project sponsors, challenge outcomes and propose deliverables to ensure fit for purpose and scalable solutions
• Provide regular detailed reporting on project status, calling out critical milestones, risks with impact and mitigations, bottlenecks and blockers with path to green
• Contribute to the development of project management methodology
• Proactively manage assigned projects/programs to ensure milestones are achieved within plan including proactively managing execution progress, managing communications, reporting status, managing resources, managing change, removing roadblocks and resolving conflicts
• Manage and monitor project budget, resources, deliverables, quality, forecasting, milestones, and scope
• Provides regular and ad hoc status reports on schedule, budget, scope, and deliverables using a standardized approach
• Tracking and reporting of key milestones and business metrics; Creating data visualizations and dashboard summaries for executive-level management.
• Upon project completion, manage successful handoff to Business-As-Usual (BAU) teams, internal stakeholders and third-party vendors.
• Identify lessons learned from projects and contribute to ongoing improvement of supported projects
• Strong ability to learn end-to-end knowledge of PDS’ suite of tools along with the respective application’s business purpose
• Ability to understand system configuration of technology set-ups for our Clients
• Oversee framework for operational deployment of various components of the product
• Define and oversee in the testing and quality assurance of new features and components
• Ability to gather feedback from end users about useability and system performance
• Conduct demo and technical training as needed
• Ability to document functional and technical requirements from business requirements
• Troubleshoot application functionalities with client teams
• Self-motivated, able to set priorities and work autonomously
  
  

Product & Business Expertise:

• 2 years of Manager experience
• Learn, understand and maintain knowledge about PDS technology product offerings
• Maintain understanding of JLL wider solutions and platforms
• Keep informed of technology trends and developments
  
  

Key Performance Measures

• Demonstrate client satisfaction deployment and improvement
  
  

Skills And Experience

• Understanding of real estate project management process
• IT friendly, strong ability to understand project management system administration and configuration tasks
• Excellent presentation, written and oral communication skills
• Ability to demo and present to an audience on-line and in-person
• Ability to communicate clearly with stakeholders
• Able to synthetize important information and present solutions
• Knowledge of software development and deployment lifecycle is a plus
• Collaboration across regional and dispersed/virtual teams
• 2-3 years of relevant experience
• Independent – self-starter, reliable
• Minimum of a Bachelor's degree