Account Coordinator

We are seeking a detail-oriented and customer-focused Facilities Access and Information Coordinator to join our dynamic team. In this role, you will be responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders.

The Account Coordinator will be detail-oriented and customer-focused, focused on supporting a building access and information databases.  Responsible for managing building access systems, organizing and maintaining various trackers, and administering SharePoint sites while providing exceptional customer service to internal and external stakeholders.

Key Responsibilities:

Building Access Management:

• Oversee and maintain building access control systems
• Process access requests and manage card issuance for employees, vendors and guests
• Conduct regular audits of access permissions and update as necessary
• Troubleshoot access-related issues and coordinate with security teams
  
  

Tracker Organization and Maintenance:

• Develop, implement, and maintain various tracking systems for facility-related data
• Ensure accuracy and timeliness of information in all trackers
• Generate reports and analyze data to identify trends and areas for improvement
• Collaborate with other departments to streamline data collection and reporting processes
  
  

SharePoint Site Administration:

• Manage and maintain department SharePoint sites
• Create and organize document libraries, lists, and workflows
• Ensure proper permissions and access controls are in place
• Train team members on SharePoint usage and best practices
  
  

Customer Service:

• Serve as the primary point of contact for facility-related inquiries
• Respond promptly and professionally to requests and concerns
• Coordinate with various teams to resolve issues efficiently
• Maintain a high level of customer satisfaction through proactive communication
• Account Meetings: Support the coordination of account meetings to facilitate collaboration and communicate important updates.
  
  

Process Improvement:

• Identify opportunities to enhance efficiency in access management and information systems
• Develop and implement standard operating procedures
• Stay informed about industry best practices and emerging technologies
  
  

Required

Desired experience and technical skills  

• Proven experience in a client-facing role, preferably in account management or coordination.
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Exceptional organizational and time management abilities.
• Teamwork mentality
  
  

Preferred

• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on delivering high-quality work.
• Willingness to learn and adapt to changing client needs and industry trends.
  
  

Qualifications:

• Bachelor's degree in Business Administration, Facility Management, or related field
• 2-3 years of experience in facilities management, administrative support, or related role
• Proficiency in Microsoft Office Suite, especially Excel and SharePoint
• Experience with access control systems and database management
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Customer service-oriented mindset