Account Director

What this job entails-

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.

Primary Responsibilities

Delivery of Client Satisfaction

Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests

Drive the account plan to deliver high quality results which exceed the client's expectations

Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business

Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators

Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Builds and Manages High Performing Teams

Fosters close and positive collaboration across a geographically diverse and remote workforce to ensure compliance of all JLL and Prime Contract requirements (Terms & Conditions) and attainment of all established goals and initiatives for the Account and the Firm

Ensures the best qualified candidate is hired for all roles on the account

Thoroughly and critically assesses direct reports (and directs directs)

For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion

Provides point in time coaching to elevate performance

Achieve Financial Results

Develops and manages the Account budgetEstablishing and adhere to recurring financial forecasting exercises to identify gaps to Plan and develop strategies and actions to close them

Establish positive and close partnership with Financial team to ensure an ongoing and detailed understanding of the Account's financial status

Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography

Mitigates risk for the organization by : Ensuring full compliance with all Prime Contracts Terms & Conditions, and all government procurement and contracting requirements

Ensuring A / R is maintained below 60 days payable

Contributes to the Growth of the Company

Brings to the organization any leading practices and / or innovations developed on the account to the firm

Identifies opportunities both on Account and within professional network to grow the business and generate additional revenue - engaging the right cross-functional resources to win

Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business

Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth / expansion opportunities to achieve.

Understand the fundamentals of the outsourcing business and the real estate industry

Job Requirements

Education

This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience

MBA or similar post-graduate studies is preferred

Knowledge, Skills and Abilities

Client Focus

Solid understanding in the delivery of exceptional Facility Management Services

Dedicated to exceeding client expectations to ensure a no-bid contract renewal

Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

Results driven

Ability to execute against the vision and strategy

Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail

Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

Natural Coach

Clearly establishes performance expectations and goals for employees

Provides point in time feedback on performance of employees

Solutions Oriented

Uses rigor and logic to solve difficult problems with effective solutions

Identifies issues before they become problems

Looks beyond the obvious and doesn't stop at the first answers

Realize operating leverage through process improvement, gaining capacity for value-added work

Firm Knowledgeable

Understand the fundamentals of the outsourcing business and the real estate industryKnowledge of Government procurement requirements, Service Contractors Act and Davis Bacon Act is preferred

Knows how to navigate the organization to identify experts in our products and services

Personal characteristics

The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors :

People leadership

Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship

Personal leadership

Inspire trust, high integrity, adapt and learn

Result leadership

Ensure execution, drive targeted results, focus on customers and lead courageously